Onboarding & Adoption Specialist for Pros

Housecall Pro; Denver (CO); On-site; MXN 433,000 - 485,000; Full time

Benefits offered by this job

Paid holidays

Flexible time off

Job summary

Housecall Pro is seeking an onboarding specialist to ensure a seamless experience for home service professionals (Pros) joining our platform. You will activate accounts, guide early product adoption, and reinforce the value of Housecall Pro to build confidence in the decision to join.

You will collaborate with Sales, Marketing, Engineering and Tech Support to address feedback, drive adoption, and help Pros realize value quickly.

Qualifications

• 1-3+ years experience in full-time customer success, implementation or sales
• Bachelor's degree or equivalent experience in a related field
• Proven success in developing relationships with new customers and exceeding success metrics
• Ability to work the scheduled shifts: Monday - Friday 11am-8pm PST
• Advanced English proficiency

Responsibilities

• Own relationship during initial onboarding phase for new Pros including account activation and transition, adoption and product utilization
• Serve as the primary and dedicated resource for Pros during their early lifecycle, ensuring a smooth transition from sales through onboarding
• Reinforce and “resell” the value of HCP, helping Pros build confidence in their decision and driving early product adoption
• Effectively communicate client information, trends, and feedback across teams (i.e. Sales, Marketing, Engineering, and Tech Support)
• Partner cross-functionally to support Pro success, especially collaborating with Account Managers to mitigate risk, drive retention, and ensure long-term growth
• Develop, prepare, and nurture our Pros for advocacy, using a consultative and empathetic approach
• Identify opportunities for expansion, recommend areas for improvement, and proactively look for ways to better our Pros experience
• Manage details, timelines, and action to drive efficiency
• Improve our Pros opportunities by leveraging qualitative and quantitative analysis
• Develop processes that distinguish our brand by exceeding customer expectations in support delivery
• Eloquently troubleshoot technical issues, have deep product knowledge, and think outside the box for solutions

Skills

Customer success

English proficiency

Education

Bachelor's degree

Tools

AI tools

Job description

Housecall Pro is seeking an onboarding specialist to ensure a seamless experience for home service professionals (Pros) joining our platform. You will activate accounts, guide early product adoption, and reinforce the value of Housecall Pro to build confidence in the decision to join.

You will collaborate with Sales, Marketing, Engineering and Tech Support to address feedback, drive adoption, and help Pros realize value quickly.