Remote Onboarding Operations Analyst

BITSO; United States; Remote; MXN 420,000 - 650,000; Full time

Benefits offered by this job

Me Time program

Employee Stock Option program

Family Leave policy

Premium health, dental and life

Wellness platform

Job summary

Bitso is seeking an Onboarding Operations Analyst to support customer registration and onboarding for Bitso Business. You will manage registration workflows, ensure compliance, and drive improvements to enable scalable, fully operational Bitso Business accounts.

You will collaborate across KYB, Compliance, Legal, Fraud, and Tech to resolve issues, automate processes, and optimize daily onboarding operations while assisting customers with access and product activations.

Qualifications

• 2+ years of experience in an Operations Analyst or similar role.
• Experience with ticket service tools (e.g., Jira, Zendesk).
• Ability to identify inefficiencies and propose effective solutions to improve processes.
• Experience tracking threads and customer requests via Slack or email.
• Excellent communication to manage support meetings with customers when necessary.
• Experience in working with cross-functional teams and managing multiple stakeholders.
• Knowledge of cryptocurrency or fintech industry is a plus.
• Excellent organizational, communication, and time management skills.
• Ability to adapt in a fast-paced environment and evolving priorities.

Responsibilities

• Review and process customer applications for Bitso Business accounts, ensuring all required documents are submitted and validated.
• Identify inefficiencies in the onboarding process and suggest improvements.
• Work with tech teams to automate manual processes for faster customer activation.
• Coordinate with KYB, Compliance, Legal, Fraud, and Tech teams to resolve onboarding issues.
• Ensure seamless communication between internal teams to accelerate approvals.
• Assist customers with onboarding-related questions and troubleshoot registration issues.
• Provide guidance on documentation requirements and eligibility criteria.
• Track key onboarding metrics such as approval rates, processing times, and bottlenecks.
• Provide insights to improve efficiency and enhance customer experience.
• Proactively identify areas for enhancement and contribute to operational strategies.
• Give support after onboarding with account access issues and activation of new products.

Skills

Analytical skills

Cross-functional collab

Communication

Slack communication

Ticketing tools

Adaptability

Tools

Jira

Zendesk

Job description

Bitso is seeking an Onboarding Operations Analyst to support customer registration and onboarding for Bitso Business. You will manage registration workflows, ensure compliance, and drive improvements to enable scalable, fully operational Bitso Business accounts.

You will collaborate across KYB, Compliance, Legal, Fraud, and Tech to resolve issues, automate processes, and optimize daily onboarding operations while assisting customers with access and product activations.