Remote Onboarding Lead for Electric Fleet Launch

Inspiration Mobility Group; Washington (District of Columbia); Hybrid; USD 75,000 - 85,000; Full time

Job summary

Inspiration Mobility Group seeks a Customer Onboarding Specialist to own the implementation experience for new customers, coordinating teams, managing onboarding timelines, and ensuring go-live readiness across the organization.

You will lead onboarding from contract to launch, collaborating with customer success, sales, product, and operations to deliver a structured, professional onboarding while driving adoption and value.

Qualifications

• 3+ years in customer onboarding, implementation, project management, customer success, operations, or a related role.

Responsibilities

• Lead onboarding projects for new customers from contract execution through go-live.
• Develop and manage project plans, implementation timelines, milestones, and customer deliverables.
• Coordinate cross-functional teams to ensure onboarding activities are completed accurately and on schedule.
• Proactively identify implementation risks, dependencies, blockers and drive timely resolution.
• Gather and validate customer requirements, operational workflows, fleet data, and required documentation.
• Coordinate system configuration, data collection, integrations, reporting requirements, and service enrollments.
• Plan and deliver onboarding training sessions for fleet managers, administrators, drivers, and other stakeholders.
• Maintain onboarding guides, templates, training materials, customer documentation, and best practices.
• Surface opportunities for onboarding process efficiency, effectiveness, and scalability.

Skills

Onboarding

Project management

Stakeholder communication

Cross-functional coordination

Tools

Rocketlane

Jira

Salesforce

Claude

Job description

Inspiration Mobility Group seeks a Customer Onboarding Specialist to own the implementation experience for new customers, coordinating teams, managing onboarding timelines, and ensuring go-live readiness across the organization.

You will lead onboarding from contract to launch, collaborating with customer success, sales, product, and operations to deliver a structured, professional onboarding while driving adoption and value.