Customer Onboarding Specialist

Inspiration Mobility Group; Washington (District of Columbia); Hybrid; USD 75,000 - 85,000; Full time

Job summary

Inspiration Mobility Group seeks a Customer Onboarding Specialist to own the implementation experience for new customers, coordinating teams, managing onboarding timelines, and ensuring go-live readiness across the organization.

You will lead onboarding from contract to launch, collaborating with customer success, sales, product, and operations to deliver a structured, professional onboarding while driving adoption and value.

Qualifications

• 3+ years in customer onboarding, implementation, project management, customer success, operations, or a related role.

Responsibilities

• Lead onboarding projects for new customers from contract execution through go-live.
• Develop and manage project plans, implementation timelines, milestones, and customer deliverables.
• Coordinate cross-functional teams to ensure onboarding activities are completed accurately and on schedule.
• Proactively identify implementation risks, dependencies, blockers and drive timely resolution.
• Gather and validate customer requirements, operational workflows, fleet data, and required documentation.
• Coordinate system configuration, data collection, integrations, reporting requirements, and service enrollments.
• Plan and deliver onboarding training sessions for fleet managers, administrators, drivers, and other stakeholders.
• Maintain onboarding guides, templates, training materials, customer documentation, and best practices.
• Surface opportunities for onboarding process efficiency, effectiveness, and scalability.

Skills

Onboarding

Project management

Stakeholder communication

Cross-functional coordination

Tools

Rocketlane

Jira

Salesforce

Claude

Job description

Ins piration Fleet is the first and only eFMC®, a fleet management company built from the ground up to simplify and accelerate the transition to evolved, electric fleets. With best-in-class fleet transition planning, vehicle procurement and leasing, comprehensive fleet services and charging solutions, and white glove expert support, all delivered via a modern, AI-powered tech stack on an open platform that integrates data and functionality across systems and siloes, we are the partner of choice for fleets looking to thrive in the era of Big Data, AI, and connected electric and autonomous vehicles.

About Inspiration Mobility Group:

Inspiration Mobility Group is a specialist asset management platform dedicated to accelerating the transition to an electric future. Inspiration invests in, owns, and operates the real assets that enable the decarbonization of transportation, including electric vehicles, charging and energy infrastructure, and real estate. Leveraging our unique combination of flexible capital, cutting-edge technology, and deep operational expertise, our businesses deliver integrated, scalable solutions for the electric economy.

To Learn More:

Read the latest on our business here . We’re proud to have been recently named as one of the Best Places to Work in the large business category by the Washington Business Journal for the third year in a row.

Your Mission:

As a Customer Onboarding Specialist, you own the implementation experience for new customers joining Inspiration. You are responsible for transforming signed agreements into successful operational launches by coordinating teams, managing onboarding timelines, facilitating customer readiness, and ensuring every stakeholder is prepared for go-live.

You serve as the project leader throughout onboarding, creating a seamless transition from Sales to Customer Success while ensuring customers receive a structured, professional, and highly organized experience. Your success is measured by our customers' confidence, implementation quality, adoption readiness, and ability to achieve value quickly after launch.

You will report to:

Director, Customer Success

Key Responsibilities:

• Lead onboarding projects for new customers from contract execution through go-live
• Develop and manage project plans, implementation timelines, milestones, and customer deliverables
• Coordinate cross-functional teams to ensure onboarding activities are completed accurately and on schedule
• Proactively identify implementation risks, dependencies, blockers and drive timely resolution
• Gather and validate customer requirements, operational workflows, fleet data, and required documentation
• Coordinate system configuration, data collection, integrations, reporting requirements, and service enrollments
• Plan and deliver onboarding training sessions for fleet managers, administrators, drivers, and other stakeholders
• Maintain onboarding guides, templates, training materials, customer documentation, and best practices
• Surface opportunities for onboarding process efficiency, effectiveness, and scalability

Who You Are:

• You have 3+ years of experience in customer onboarding, implementation, project management, customer success, operations, or a related role.
• You are highly organized, detail-oriented, and thrive managing multiple projects and deadlines.
• You are comfortable leading customer-facing meetings and communicating with stakeholders at all levels.
• You proactively identify risks and take ownership of driving projects to successful completion.
• You excel at building relationships and collaborating across teams.
• You have strong written and verbal communication skills and can synthesize complex information into clear action plans and updates.
• You are adaptable, resourceful, and energized by helping build processes in a fast-growing environment.
• You have experience with project management and AI tools such as Rocketlane, Jira, Salesforce, and Claude are a plus.
• Our core values (see below) are part of your inherent DNA, and you have many examples of when you demonstrated these values in your career.

Salary:

$75000 - $85000/year + Bonus

Location:

This role is remote eligible. However, we have an office in Washington, DC. Our in-office teams come together for collaborative work in the office Tuesday through Thursday and work remotely on Monday and Friday.

Why You’ll Love Working Here:

At Inspiration Mobility, you won’t just fill a role—you’ll help build the company. We’re a fast-growing, mission-driven team tackling real, complex challenges at the intersection of transportation, energy, technology, and finance. You’ll have the autonomy to take ownership, move quickly, and turn ideas into action, with leadership that values pragmatism, creativity, and momentum. We believe in clear accountability, low ego, and learning as we go—giving you the chance to shape how we operate, scale, and win, while doing work that has a meaningful impact on the future of mobility.

Our Core Values:

Inspiration’s culture is based on a shared respect for our core values described HERE . Fit with these values is a critical component of our hiring process, and employees are expected to demonstrate these behaviors in their interactions with colleagues, customers, and all stakeholders. An assessment of how each employee has exhibited our values is an important part of our performance review process.

Our Commitment to You:

Inspiration is an equal opportunity employer. We do not discriminate based on race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to DEIB initiatives and to building a team that represents a variety of backgrounds, perspectives, and skills.