Remote Onboarding Lead - Dental Software

Henry Schein One; United States; Remote; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health coverage

Retirement savings with company match

Paid time off

Education support

Job summary

Henry Schein One, a leading dental technology provider, seeks a professional to coordinate customer training plans and onboarding. You will work with trainers to deliver superuser and end-user sessions, ensure smooth onboarding, and drive adoption across customer sites.

The role requires 3–5 years in a SaaS or dental software environment, strong communication, and talent for coordinating multi-stakeholder workshops, with up to 25% travel in the United States.

Qualifications

• 3 to 5 years of practice management solution training or management experience.
• Dental Software Experience (Dentrix Ascend/Core/Enterprise or similar).
• Proficiency with tools, systems, and procedures.
• Advanced planning and organizational skills.
• Excellent verbal and written communication skills.

Responsibilities

• Coordinate the execution of defined customer training plans with trainers.
• Schedule, create work assignments, and inform contract trainers for onboarding.
• Conduct knowledge transfer discussions with trainers on workflows and change management.
• Oversee Operations and Adoption Analysis and/or trainer delivery.
• Lead Organization Build Workshops or SmartStarts and validation with customers.
• Plan, build, and validate workshops with customers.
• Assist customers in constructing their database to meet goals.
• Manage project tasks and post-Go Live tasks.
• Support project manager and ongoing post-live activities.
• Identify opportunities for process improvement and drive them.

Skills

Practice management training

Dental software

Customer-facing

Communication skills

Problem solving

Education

Bachelor’s degree

Tools

Dentrix Ascend/Core/Enterprise

Dental technology software

Job description

Henry Schein One, a leading dental technology provider, seeks a professional to coordinate customer training plans and onboarding. You will work with trainers to deliver superuser and end-user sessions, ensure smooth onboarding, and drive adoption across customer sites.

The role requires 3–5 years in a SaaS or dental software environment, strong communication, and talent for coordinating multi-stakeholder workshops, with up to 25% travel in the United States.