Onboarding Consultant - Dental Software

Henry Schein One; United States; Remote; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health coverage

Retirement savings with company match

Paid time off

Education support

Job summary

Henry Schein One, a leading dental technology provider, seeks a professional to coordinate customer training plans and onboarding. You will work with trainers to deliver superuser and end-user sessions, ensure smooth onboarding, and drive adoption across customer sites.

The role requires 3–5 years in a SaaS or dental software environment, strong communication, and talent for coordinating multi-stakeholder workshops, with up to 25% travel in the United States.

Qualifications

• 3 to 5 years of practice management solution training or management experience.
• Dental Software Experience (Dentrix Ascend/Core/Enterprise or similar).
• Proficiency with tools, systems, and procedures.
• Advanced planning and organizational skills.
• Excellent verbal and written communication skills.

Responsibilities

• Coordinate the execution of defined customer training plans with trainers.
• Schedule, create work assignments, and inform contract trainers for onboarding.
• Conduct knowledge transfer discussions with trainers on workflows and change management.
• Oversee Operations and Adoption Analysis and/or trainer delivery.
• Lead Organization Build Workshops or SmartStarts and validation with customers.
• Plan, build, and validate workshops with customers.
• Assist customers in constructing their database to meet goals.
• Manage project tasks and post-Go Live tasks.
• Support project manager and ongoing post-live activities.
• Identify opportunities for process improvement and drive them.

Skills

Practice management training

Dental software

Customer-facing

Communication skills

Problem solving

Education

Bachelor’s degree

Tools

Dentrix Ascend/Core/Enterprise

Dental technology software

Job description

Join Henry Schein One!

Join a globalleaderredefiningdental practice managementand do work thatactuallymatters.At Henry Schein One,we are a team ofcarecatalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everythingwedo.Yourideas fuel innovation that enhances patient care and drivesreal resultsfor practices.

Shape what’s next in dental technology

Join a globalleaderredefiningdental practice managementand do work thatactuallymatters.At Henry Schein One,we are a team ofcarecatalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everythingwedo.Yourideas fuel innovation that enhances patient care and drivesreal resultsfor practices.

We don’t just talk about impact; we build it! Backed by a trusted reputation, our leaders foster an inclusive and supportive environment where we stay solely focused on our mission, empowering you to think boldly, collaborate creatively, and grow. We have high expectations for performance and delivering results; as part of a winning team, you’ll work hard, challenge the status quo, and bring a growth mindset. Here, your strengths are recognized, your development matters, and your wins celebrated.

This position is Remote within the United States with up to 25% travel with short notice.

This position is not eligible for employment-based visa sponsorship. To be considered, candidates must be authorized to work in the United States for Henry Schein One without the need for current or future employer sponsorship.

What You Will Do

• Coordinate the execution of the defined customer training plans with the trainers
• Schedule, create work assignments, and inform contract trainers that provide superuser, end user, and other training needs that are delivered during the onboarding process
• Conduct knowledge transfer discussions with trainers to provide customer expectations, specific workflow needs and change management strategies
• Complete Operations and Adoption Analysis and/or oversee a trainer that completes the onsite Operations and Adoption Analysis
• Work with the customer to complete the Organization Build Workshops or SmartStarts and validation.
• Schedule and conduct planning, building, and validation workshops with the customer
• Assist the customer during workshops in the construction of their database to meet the goals and needs of their organization
• Manage project tasks, add training, and post Go Live tasks
• Assist and collaborate with the project manager
• Post Go Live, continue to oversee and manage the remaining tasks and training that cannot be completed prior to the live conversion
• Recognize and provide input into process improvement
• Manage multiple/simultaneous Onboarding projects and resolve customer escalations
• Work on problems of limited to moderate scope and impact where analysis of situations or data requires a review of a variety of factors
• Analyze possible solutions using standard procedures to solve straightforward problems
• Exercise judgment within defined procedures and practice determining appropriate action
• Build productive internal/external working relationships
• Lead process improvement efforts as needed
• Work with other team members as needed to operationalize new professional service offerings
• Collaborate with the Sales and Customer Success teams to advise on the successful onboarding of Henry Schein ONE purchased solutions as needed
• Work toward and assist in the achievement of individual, team, department, and company goals
• Receive a moderate level of instruction on day-to-day work and detailed instruction and guidance on new projects or assignments

What We Are Looking For

• Typically, 3 to 5 years of practice management solution training or management, relevant Dental Industry experience, or Solution Consulting experience with software in a SaaS Cloud environment
• Dental Software Experience (Dentrix Ascend/Core/Enterprise, Dental Technology or other software)
• Proficiency with tools, systems, and procedures
• Advanced planning/organizational skills and techniques
• Good decision making, analysis and problem solving skills
• Ability to see and present 'the big picture’, uncover business challenges and architect solutions to solve customer problems
• Strong customer-facing and relationship-building skills
• Excellent verbal and written communication skills
• Proficiently understanding problems facing the complexities of working with customers in the Strategic Accounts segment
• Excellent industry knowledge and understanding of competitive products

What Will Set You Apart

• Typically, a bachelor’s degree or global equivalent in related discipline
• 6 plus years of experience with software in a SaaS Cloud environment

Travel And Physical Demands

• Travel typically 20-25% often with short notice
• Office environment / home office
• No special physical demands required

The posted range for this position is $65,000-$85,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a target bonus not reflected in the posted range.

What you’ll gain as a #TeamSchein member

• A robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE!

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. Unfortunately, Henry Schein One is not currently hiring individuals residing in North Dakota, Rhode Island, Vermont, Delaware, Hawaii, Puerto Rico and other US territories.