Remote Onboarding & KYC Specialist

Resumonk; United States; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Work from anywhere, on a flexible work

Compensation based on experience with

Job summary

Resumonk is seeking a remote Customer Onboarding Specialist to own the post-sale journey for company incorporation services across multiple jurisdictions. You will guide clients through KYC and jurisdiction-specific documentation requirements, ensuring clarity and care throughout the onboarding process, while maintaining high service standards.

You will maintain prompt communication by email and phone, coordinate with external vendors to ensure timely service delivery, update SOPs, identify

Qualifications

• 2+ years of hands-on experience in corporate services or company incorporation.
• Proven knowledge of KYC processes and compliance protocols.
• Strong organizational skills; able to self-prioritize and manage multiple onboarding tracks.
• Excellent written and spoken English; clear communicator under pressure.
• High level of empathy and client orientation; anticipates client concerns before they escalate.
• Critical thinking is an absolute must-have.
• Demonstrated self-motivation and proactiveness in remote environments.
• Listen, Learn, Grow mindset.
• Minimum 2 years of successful remote work experience.
• Based in a European timezone (UTC to UTC+3).
• Proficiency with Google Workspace (Docs, Sheets, Calendar, Drive).

Responsibilities

• Own the post-sale customer journey for company incorporation services across multiple jurisdictions.
• Guide clients through KYC and jurisdiction-specific documentation requirements with clarity and care.
• Maintain prompt, clear communication via email and phone; resolve issues and unblock clients quickly.
• Coordinate with external vendors to ensure timely, accurate service delivery.
• Maintain and update SOPs for onboarding and incorporation-related workflows.
• Identify friction points and implement improvements that enhance client satisfaction and response rates.
• Ensure compliance with internal quality checks and jurisdictional regulatory standards.

Skills

KYC processes

Communication

Organization

Remote work

Empathy

Problem solving

Tools

Google Workspace

Job description

Resumonk is seeking a remote Customer Onboarding Specialist to own the post-sale journey for company incorporation services across multiple jurisdictions. You will guide clients through KYC and jurisdiction-specific documentation requirements, ensuring clarity and care throughout the onboarding process, while maintaining high service standards.

You will maintain prompt communication by email and phone, coordinate with external vendors to ensure timely service delivery, update SOPs, identify