Remote Onboarding IAM & Inside Sales Advisor

Connection; Illinois; On-site; USD 30,000 - 40,000; Full time

Job summary

Connection, a Fortune 1000 IT solutions partner, seeks an Onboarding Inside Account Manager (OBIAM) to blend customer onboarding with strategic account support. You’ll work with Enterprise Account Executives, manufacturers, and internal teams to onboard customers, identify opportunities, and drive revenue while delivering exceptional service.

This is a remote IL role with hybrid collaboration. As OBIAM, you’ll manage Inside IAM responsibilities, nurture relationships, and coordinate resources to

Qualifications

• Bachelor's degree or an equivalent combination of education and professional experience.
• Strong customer service, sales support, account management, or inside sales experience.
• Excellent relationship-building and communication skills.
• Strong organizational and time-management abilities.
• Ability to prioritize multiple initiatives in a fast-paced environment.
• Analytical mindset with strong problem-solving skills.
• Experience working with CRM platforms such as Salesforce and ERP systems.
• Proficiency with Microsoft Office, including Excel and Outlook.

Responsibilities

• Deliver a personalized onboarding experience for new enterprise clients.
• Coordinate with Connection team and partners to onboard customers.
• Support sales activities and develop quotes.
• Maintain four-hour response goals for quotes.
• Ensure Salesforce opportunities remain accurate.
• Collaborate across Sales, Operations, Customer Support, and manufacturer partners.
• Build relationships across customer departments and decision-makers.
• Lead operational excellence across onboarding and related processes.

Skills

Customer service

Account management

Sales support

Time management

Communication skills

Analytical mindset

Education

Bachelor's degree or equivalent

Tools

Salesforce

ERP systems

Microsoft Excel

Outlook

Job description

Connection, a Fortune 1000 IT solutions partner, seeks an Onboarding Inside Account Manager (OBIAM) to blend customer onboarding with strategic account support. You’ll work with Enterprise Account Executives, manufacturers, and internal teams to onboard customers, identify opportunities, and drive revenue while delivering exceptional service.

This is a remote IL role with hybrid collaboration. As OBIAM, you’ll manage Inside IAM responsibilities, nurture relationships, and coordinate resources to