Remote Onboarding Coach for Hospitality SaaS

Cloudbeds; La Habra (CA); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Remote-first culture

Home office stipend

Wellness Fridays

Paid parental leave

Cloudbeds University

Manager training & upskilling

Job summary

Cloudbeds is hiring a Whistle for Cloudbeds Onboarding Coach to help implement our messaging platform for hospitality clients. You’ll onboard, train, and support users remotely, resolving inquiries and tailoring solutions that fit each client’s needs.

You’ll collaborate with Sales to show ROI and drive retention, build strong relationships, and contribute to ongoing training materials while staying current with product updates.

Qualifications

• Experience delivering onboarding training and ongoing support via video, phone, and email.
• Ability to resolve customer inquiries and troubleshoot escalated issues across channels.
• Strong communication with empathy and a customer-first mindset.

Responsibilities

• Facilitate client onboarding, training, and ongoing support via video, phone, and email.
• Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
• Partner with Sales to define success, demonstrate ROI, and drive retention.
• Build strong client relationships to encourage loyalty and promote product adoption.
• Develop a deep understanding of Cloudbeds’ products and customer needs.
• Contribute to training materials and stay updated on system changes.
• Record activities in Salesforce, gather feedback, and share insights for product improvements.

Skills

Onboarding coaching

Customer support

English fluency

Spanish preferred

Tools

Salesforce

Job description

Cloudbeds is hiring a Whistle for Cloudbeds Onboarding Coach to help implement our messaging platform for hospitality clients. You’ll onboard, train, and support users remotely, resolving inquiries and tailoring solutions that fit each client’s needs.

You’ll collaborate with Sales to show ROI and drive retention, build strong relationships, and contribute to ongoing training materials while staying current with product updates.