Remote & On-Site IT Support Specialist

Surya Carpet; Georgia; On-site; USD 42,000 - 62,000; Full time

Job summary

Surya Inc. in White, GA is seeking an IT Support Specialist to be the first point of contact for IT requests, troubleshoot issues, and coordinate resolutions to keep day-to-day work running smoothly.

You will resolve requests through a ticketing workflow, communicate status and next steps, and manage multiple tickets while delivering a great customer experience in a fast-paced environment.

Qualifications

• Bachelor’s degree in a related field or 1–3 years of equivalent hands‑on IT/helpdesk support experience.
• Experience troubleshooting Windows endpoints and Microsoft 365 (Outlook, Teams, OneDrive/SharePoint) with a strong customer-service mindset.
• Familiarity working in a ticketing system (prioritization, documentation, SLAs/response expectations).
• Foundational networking knowledge (Wi‑Fi, DNS/DHCP, VPN concepts) to diagnose connectivity issues.
• Strong communication skills—able to explain steps clearly and set expectations with non-technical users.
• Ability to prioritize and manage multiple tickets in a fast‑paced environment while maintaining high-quality service.

Responsibilities

• Serve as the first point of contact for IT support requests via ticketing system, email, phone, and chat
• Triage, troubleshoot, and resolve end-user issues across Windows, Microsoft 365, printers, and common business applications
• Provide remote and on-site support; escalate incidents appropriately and coordinate with vendors/other IT resources as needed
• Onboard and offboard employees (accounts, devices, access, and equipment) in partnership with HR and Security
• Set up, image, and maintain laptops/desktops and peripherals using standard builds and documentation
• Support collaboration and meeting-room readiness (Teams/Zoom rooms, AV basics, connectivity, and printing)
• Maintain accurate ticket notes, time entries, and resolution documentation; identify trends and propose improvements
• Create and maintain knowledge articles, quick-reference guides, and repeatable processes to improve first-contact resolution

Skills

Windows troubleshooting

Microsoft 365

Customer service

Ticketing system

Communication

Multi-tasking

Networking basics

On-site and remote support

Education

Bachelor's degree or 1–3 years IT/helpdesk

Job description

Surya Inc. in White, GA is seeking an IT Support Specialist to be the first point of contact for IT requests, troubleshoot issues, and coordinate resolutions to keep day-to-day work running smoothly.

You will resolve requests through a ticketing workflow, communicate status and next steps, and manage multiple tickets while delivering a great customer experience in a fast-paced environment.