IT Help Desk Technician — Remote & On‑Site Support

Surveying And Mapping, LLC; Westerville (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Surveying And Mapping, LLC is hiring a Help Desk Technician in Westerville, OH. The role supports the IT team as the first contact for technical assistance via phone, text message, email, and the SAM ticket queue.

The position requires 1–2 years of help desk experience, a high school diploma or equivalent (Bachelor’s in Information Systems or related field preferred), and IT certifications such as A+ or ITIL are a plus. On-site and remote troubleshooting are common responsibilities.

Qualifications

• High school diploma or equivalent; bachelor’s degree in Information Systems, Business, Communications or related field preferred.
• 1–2 years’ help desk experience in a multi-office environment.
• A+ certification preferred; ITIL foundations preferred; other tech certs a plus.

Responsibilities

• Provide phone, remote and on-site technical support for applications, computers, printers and phones to vendors, customers and users.
• Install and troubleshoot printers, plotters, copiers and scanners.
• Support cellular phones (iPhone, Android), desktops, laptops and tablets; ensure network connectivity.
• Manage provisioning/deprovisioning of user accounts; use on-hand spare equipment for quick turnover.
• Provide basic Windows and Office training; follow-up on tickets and update status.
• Identify and suggest improvements to procedures; cover after hours in on-call rotation and escalate as needed.
• Support SAM’s values and strategic goals; perform other tasks as assigned to help the company.

Skills

Troubleshooting

Customer service

Communication

Time management

Education

High school diploma or equivalent

Bachelor’s degree in Information Systems

Tools

Windows OS

Microsoft Office

VOIP systems

Printer hardware

Networking basics

Imaging

Job description

Surveying And Mapping, LLC is hiring a Help Desk Technician in Westerville, OH. The role supports the IT team as the first contact for technical assistance via phone, text message, email, and the SAM ticket queue.

The position requires 1–2 years of help desk experience, a high school diploma or equivalent (Bachelor’s in Information Systems or related field preferred), and IT certifications such as A+ or ITIL are a plus. On-site and remote troubleshooting are common responsibilities.