IT Help Desk Technician — Remote & On‑Site Support

Gdbgeospatial; Raleigh, Dallas, Austin, Westerville (NC, TX, TX, OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Tuition reimbursement

Retirement plan

Job summary

Surveying And Mapping, LLC (SAM) is seeking a Help Desk Technician to join the IT team. You will be the first point of contact for customers seeking technical assistance via phone, text, email, and the SAM ticket system, performing on-site and remote troubleshooting to deliver timely solutions.

The role requires a high school diploma or higher education in Information Systems, Business, or related fields, plus 1–2 years of help desk experience.

Qualifications

• High school diploma or equivalent or Bachelor’s degree in related field.
• 1–2 years’ experience on a help desk in a multi-office environment.
• Experience with Windows OS, hardware, Office, VOIP, printers/scanners, network connectivity.

Responsibilities

• Serve as first point of contact for technical assistance via phone, text, email and ticket queue.
• Provide on-site and remote troubleshooting to determine best solutions.
• Install, troubleshoot and support printers, plotters, copiers, scanners and AV equipment.
• Manage user accounts provisioning/deprovisioning and inventory of spare equipment.
• Document work and follow up on tickets; triage escalations as needed.

Skills

Help desk experience

Technical troubleshooting

Customer service

Communication skills

Education

High school diploma or equivalent

Bachelor’s degree in Information Systems, Business, Communications or related field

Tools

Windows OS

PC hardware

Microsoft Office

VOIP systems

Printers and scanners

Network connectivity

Projectors and AV equipment

Job description

Surveying And Mapping, LLC (SAM) is seeking a Help Desk Technician to join the IT team. You will be the first point of contact for customers seeking technical assistance via phone, text, email, and the SAM ticket system, performing on-site and remote troubleshooting to deliver timely solutions.

The role requires a high school diploma or higher education in Information Systems, Business, or related fields, plus 1–2 years of help desk experience.