Remote Omnichannel CX Specialist

Vector Security; United States; Remoto; USD 42.000 - 62.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision coverage

HSA/FSA programs

401k retirement savings plan after 60+

Descrizione del lavoro

Vector Security is seeking a Customer Experience Associate to manage inquiries across phone, email, chat, social media, and SMS from a remote home office. You will document every interaction in our CRM, review open work orders, and follow up with customers to resolve issues and schedule service visits as needed.

The role emphasizes empathy, clear written and verbal communication, and the ability to switch channels mid-interaction while maintaining a high level of service.

Competenze

• In-person or remote customer service experience in omnichannel environments.
• Ability to document interactions accurately in business apps.
• Proficiency with CRM systems and Microsoft Office.

Mansioni

• Handle customer interactions across phone, email, chat, social media, and SMS.
• Document all interactions in the business application accurately.
• Research and follow up via outbound calls, emails, texts, and chats.
• Promote referral programs and new products to customers.
• Meet individual call metrics and maintain service levels.

Conoscenze

Multichannel experience

Excellent communication

Empathy and patience

CRM proficiency

Microsoft Office

Unified agent desktop

Formazione

High School Diploma

Strumenti

CRM software

Microsoft Office

Unified agent desktop

Business applications

Descrizione del lavoro

Vector Security is seeking a Customer Experience Associate to manage inquiries across phone, email, chat, social media, and SMS from a remote home office. You will document every interaction in our CRM, review open work orders, and follow up with customers to resolve issues and schedule service visits as needed.

The role emphasizes empathy, clear written and verbal communication, and the ability to switch channels mid-interaction while maintaining a high level of service.