Remote Omnichannel CX Manager

National Safety Council

United States

Remote

USD 90,000 - 110,000

Full time

14 days+

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Benefits offered by this job

20 PTO days

Flexible work arrangements

Comprehensive insurance plans

Job summary

The National Safety Council seeks a Manager, Customer Service to lead operations in a fully remote omnichannel contact center focused on exceptional customer experiences. You will drive service excellence and operational efficiency through strategic leadership and expertise in contact center technologies.

Responsibilities include managing service delivery across various channels, optimizing performance metrics, and leading a remote team. The ideal candidate should have extensive experience in contact center operations, analytics, and Five9 administration.

Great benefits include 20 PTO days, flexible work arrangements, and comprehensive insurance plans.

Qualifications

5+ years of experience in contact center or customer service operations.
2+ years of direct people management experience within a fully remote contact center environment.
Proven track record of improving customer experience metrics (CSAT, NPS, FCR).

Responsibilities

Lead and manage daily operations across all customer support channels.
Ensure consistent delivery of a seamless customer experience aligned to company standards.
Analyze operational data to identify trends and opportunities for optimization.