Remote Office & Operations Lead for Home Services

Offshore Launch; United States; Remote; USD 16,000 - 19,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Bonus opportunities

Career progression

Job summary

Offshore Launch is a remote, full-time business and growth operations firm serving US home service providers. You will own the office functions: phones, scheduling, estimates, invoicing, and follow-ups, enabling the owner to focus on selling and pricing.

You will work US Central business hours, keep SOPs current, and coordinate with the bookkeeper, marketing agency and payroll provider. This role offers growth and a supportive team environment.

Qualifications

• 2+ years in office management, dispatch, customer service or operations coordination.
• Hands-on experience with field service platforms (Housecall Pro, FieldPulse, ServiceTitan, Jobber).
• Excellent spoken English and a confident, warm phone presence.
• Strong follow-up habit and ability to juggle multiple tasks.

Responsibilities

• Answer inbound calls and book service calls, repairs, and remodel estimates.
• Schedule and dispatch jobs in field service software; coordinate with technicians.
• Follow up on open estimates and keep the pipeline current.
• Send invoices promptly and follow up on receivables.
• Maintain accurate system data and keep price catalogs updated.
• Coordinate permits, certificates of insurance and local requirements.

Skills

Office management

Phone handling

Multitasking

Independent work

Tools

Housecall Pro

FieldPulse

ServiceTitan

Jobber

Job description

Offshore Launch is a remote, full-time business and growth operations firm serving US home service providers. You will own the office functions: phones, scheduling, estimates, invoicing, and follow-ups, enabling the owner to focus on selling and pricing.

You will work US Central business hours, keep SOPs current, and coordinate with the bookkeeper, marketing agency and payroll provider. This role offers growth and a supportive team environment.