Remote Office & Dispatch Manager (Home Services)

remote work; United States; Remote; USD 16,000 - 19,000; Full time

Job summary

Offshore Launch is a remote-friendly firm that designs, staffs, and optimizes operations for home service owners. You will own day-to-day office operations, including call center performance, scheduling, and dispatch, while tracking timelines and margins.

The role requires 2+ years in related fields, familiarity with FSM platforms like HouseCall Pro/ServiceTitan/Jobber, and strong English communication. Opportunity to grow with a flexible, people-centered team.

Qualifications

• 2+ years in project management, office management, or operations coordination.
• Working knowledge of HouseCall Pro or comparable FSM/scheduling platform (ServiceTitan, Jobber).
• Excellent written and verbal English communication.
• Demonstrated ability to manage multiple workstreams and follow up independently without heavy oversight.

Responsibilities

• Own day-to-day office operations, including call center performance, follow up, scheduling and dispatch.
• Manage customer service, scheduling and dispatch performance with minimal owner intervention.
• Track project timelines from booking through completion and invoicing, flagging at-risk jobs.
• Monitor job costing and margins at a summary level and flag anomalies.
• Coordinate subcontractors (permits, material orders, inspections, agencies) where applicable.
• Maintain accurate records in HouseCall Pro or equivalent CRM/FSM platform and support hiring and onboarding as the team grows.

Skills

Project management

Operations coordination

Scheduling

Tools

HouseCall Pro

ServiceTitan

Jobber

Job description

Offshore Launch is a remote-friendly firm that designs, staffs, and optimizes operations for home service owners. You will own day-to-day office operations, including call center performance, scheduling, and dispatch, while tracking timelines and margins.

The role requires 2+ years in related fields, familiarity with FSM platforms like HouseCall Pro/ServiceTitan/Jobber, and strong English communication. Opportunity to grow with a flexible, people-centered team.