Remote OCR Application & Business Systems Analyst

Pratt & Whitney; United States; Remote; USD 108,000 - 205,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Flexible spending accounts

Flexible work schedules

Employee assistance program

Parental leave

Paid time off

Holidays

Job summary

RTX is seeking a motivated Business Systems/Application Support Analyst to join a multi-disciplinary project and sustainment team supporting cross-functional stakeholders across Global Trade, Licensing, Cybersecurity, Digital Technology, and Engineering. You will document requirements, support sustenance and configuration activities, and ensure successful use of key SaaS applications.

You will also help manage requests, assess impacts to the integration environment, and validate solutions,

Qualifications

• Typically requires a University Degree in MIS, Computer Science, or a STEM-related field or equivalent experience and minimum 8 years prior relevant experience, or An Advanced Degree in a related field and minimum 5 years experience.
• Experience with SAFe/Agile, IDPS, EVMS, RTN CORE, and Lean methodologies; familiarity with both Agile and Waterfall software development approaches.
• 4–6 years of experience in a Business Analyst or Systems Analyst role.
• Strong personal organization skills, including timely completion of tasks and quick response to information requests.
• Ability to travel for PI Planning events, workshops, or structured walkthroughs.

Responsibilities

• Develop deep expertise in the OCR application and its modules (Watch List Screening, Department of State, Department of Commerce, Commodity Classification).
• Provide ad hoc support to Global Trade and Legal partners on reporting, controls, and consultation needs.
• Support monthly application upgrades and quarterly server/database updates.
• Track and coordinate internal requests, ensuring timely completion and clear documentation of resolutions.
• Maintain awareness of Global Trade and Legal policies and understand how they apply to the OCR application and its data.
• Work with functional leads, SMEs, and vendors to document concerns or enhancement requests. Create business process mappings, use cases, scenarios, user stories, enterprise analyses, and workflow analyses as needed.
• Work independently with users to define concepts and requirements, while also collaborating with project managers and team members across multiple initiatives.
• Conduct Stakeholder Management by managing expectations and prioritizing requirements
• Participate in daily standups, team meetings, and retrospectives; provide status updates and identify key risks, issues, or delays.
• Apply strong analytical and product management skills to interpret customer needs and translate them into functional and operational requirements. Produce deliverables such as requirements documents, use cases, acceptance criteria, UI mockups, and interface designs.
• Demonstrate excellent communication skills and interact professionally with leadership, SMEs, and cross-functional stakeholders.
• Contribute to successful project delivery in an Agile environment by developing and documenting requirements and issues as user stories and tasks in Jira and Confluence.
• Maintain awareness of and familiarity with tools and technologies including Oracle, SQL queries, SAP GTS, Snowflake, Matillion, Global Trade and Licensing concepts (EAR, ITAR, Jurisdiction & Classification), Power BI, SharePoint, and Jira.

Skills

SAFe/Agile

IDPS

EVMS

RTN CORE

Lean methodologies

Education

University Degree in MIS/CS/STEM

Advanced Degree in related field

Tools

Jira

Confluence

SQL queries

Power BI

SharePoint

Oracle

SAP GTS

Snowflake

Matillion

Job description

RTX is seeking a motivated Business Systems/Application Support Analyst to join a multi-disciplinary project and sustainment team supporting cross-functional stakeholders across Global Trade, Licensing, Cybersecurity, Digital Technology, and Engineering. You will document requirements, support sustenance and configuration activities, and ensure successful use of key SaaS applications.

You will also help manage requests, assess impacts to the integration environment, and validate solutions,