Business Systems/Application Support Analyst

RTX; Austin (TX); Remote; USD 108,000 - 205,000; Full time

Benefits offered by this job

Healthcare benefits

Flexible work schedules

Parental leave

Education assistance

401(k) match

Job summary

RTX is seeking a motivated Business Systems/Application Support Analyst to join a multi-disciplinary team supporting Global Trade, Licensing, Cybersecurity, Digital Technology, and Engineering. You will document requirements, support sustainment and configuration activities, and ensure the successful use of key SaaS applications.

You will help manage incoming requests, assess impacts to the integration environment, and validate solutions while coordinating with internal business functions and

Qualifications

• Typically requires a University Degree in MIS, Computer Science, or a STEM-related field or equivalent experience with 8+ years of experience, or an Advanced Degree with 5+ years experience.
• Experience with SAFe/Agile, IDPS, EVMS, RTN CORE, Lean methodologies; familiarity with both Agile and Waterfall approaches.
• 4-6 years of experience in a Business Analyst or Systems Analyst role.
• Strong organizational skills and proactive information request handling.
• Ability to travel for PI Planning events, workshops, or structured walkthroughs.

Responsibilities

• Develop deep expertise in OCR application and modules (Watch List Screening, DoS, DoC, classification) and collaborate with vendor support, DBAs, and SMEs to understand system behavior.
• Provide ad hoc support to Global Trade and Legal partners on reporting, controls, and consultation needs.
• Support monthly application upgrades and quarterly server/database updates.
• Track and coordinate internal requests with clear resolutions and timelines.
• Produce requirements documents, use cases, acceptance criteria, UI mockups, and interface designs.

Skills

Business analysis

Agile methods

Documentation

Stakeholder management

Education

Bachelor's degree in MIS/CS/STEM

Advanced degree (optional)

Tools

Oracle

SQL

SAP GTS

Snowflake

Matillion

Power BI

SharePoint

Jira

Job description

Date Posted: 2026-10-28

Country: United States of America

Location: US-TX-REMOTE

Position Role Type: Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance Type: None/Not Required

Security Clearance Status: Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team: We are seeking a motivated and skilled Business Systems/Application Support Analyst to join a multi-disciplinary project and sustainment team supporting cross-functional stakeholders across Global Trade, Licensing, Cybersecurity, Digital Technology, and Engineering. In this role, you will work closely with internal business functions, primarily Global Trade, and technical teams to understand their business needs, document requirements, support sustainment and configuration activities, and ensure the successful use of key SaaS applications. You will also help manage and coordinate incoming requests, assess impacts to the integration environment, and validate solutions. Additional responsibilities include supporting User Acceptance Testing and producing required project artifacts such as user stories and design documentation.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

This position is remote.

This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home).

What You Will Do

• Develop deep expertise in the OCR application and its modules (Watch List Screening, Department of State, Department of Commerce, Commodity Classification), including configuration details and integrated systems. Collaborate with vendor support teams, database administrators, and functional SMEs to understand system behavior and impacts of changes.
• Provide ad hoc support to Global Trade and Legal partners on reporting, controls, and consultation needs.
• Support monthly application upgrades and quarterly server/database updates.
• Track and coordinate internal requests, ensuring timely completion and clear documentation of resolutions.
• Maintain awareness of Global Trade and Legal policies and understand how they apply to the OCR application and its data.
• Work with functional leads, SMEs, and vendors to document concerns or enhancement requests. Create business process mappings, use cases, scenarios, user stories, enterprise analyses, and workflow analyses as needed.
• Work independently with users to define concepts and requirements, while also collaborating with project managers and team members across multiple initiatives.
• Conduct Stakeholder Management by managing expectations and prioritizing requirements
• Participate in daily standups, team meetings, and retrospectives; provide status updates and identify key risks, issues, or delays.
• Apply strong analytical and product management skills to interpret customer needs and translate them into functional and operational requirements. Produce deliverables such as requirements documents, use cases, acceptance criteria, UI mockups, and interface designs.
• Demonstrate excellent communication skills and interact professionally with leadership, SMEs, and cross-functional stakeholders.
• Contribute to successful project delivery in an Agile environment by developing and documenting requirements and issues as user stories and tasks in Jira and Confluence.
• Maintain awareness of and familiarity with tools and technologies including Oracle, SQL queries, SAP GTS, Snowflake, Matillion, Global Trade and Licensing concepts (EAR, ITAR, Jurisdiction & Classification), Power BI, SharePoint, and Jira.

Qualifications You Must Have

• Typically requires a University Degree in MIS, Computer Science, or a STEM-related fieldor equivalent experience and minimum 8 years prior relevant experience, or An Advanced Degree in a related field and minimum 5 years experience .
• Experience with SAFe/Agile, IDPS, EVMS, RTN CORE, and Lean methodologies; familiarity with both Agile and Waterfall software development approaches.
• 4-6 years of experience in a Business Analyst or Systems Analyst role.
• Strong personal organization skills, including timely completion of tasks and quick response to information requests.
• Ability to travel for PI Planning events, workshops, or structured walkthroughs.

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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