Remote Business Systems & Application Support Analyst

RTX; Austin (TX); Remote; USD 108,000 - 205,000; Full time

Benefits offered by this job

Healthcare benefits

Flexible work schedules

Parental leave

Education assistance

401(k) match

Job summary

RTX is seeking a motivated Business Systems/Application Support Analyst to join a multi-disciplinary team supporting Global Trade, Licensing, Cybersecurity, Digital Technology, and Engineering. You will document requirements, support sustainment and configuration activities, and ensure the successful use of key SaaS applications.

You will help manage incoming requests, assess impacts to the integration environment, and validate solutions while coordinating with internal business functions and

Qualifications

• Typically requires a University Degree in MIS, Computer Science, or a STEM-related field or equivalent experience with 8+ years of experience, or an Advanced Degree with 5+ years experience.
• Experience with SAFe/Agile, IDPS, EVMS, RTN CORE, Lean methodologies; familiarity with both Agile and Waterfall approaches.
• 4-6 years of experience in a Business Analyst or Systems Analyst role.
• Strong organizational skills and proactive information request handling.
• Ability to travel for PI Planning events, workshops, or structured walkthroughs.

Responsibilities

• Develop deep expertise in OCR application and modules (Watch List Screening, DoS, DoC, classification) and collaborate with vendor support, DBAs, and SMEs to understand system behavior.
• Provide ad hoc support to Global Trade and Legal partners on reporting, controls, and consultation needs.
• Support monthly application upgrades and quarterly server/database updates.
• Track and coordinate internal requests with clear resolutions and timelines.
• Produce requirements documents, use cases, acceptance criteria, UI mockups, and interface designs.

Skills

Business analysis

Agile methods

Documentation

Stakeholder management

Education

Bachelor's degree in MIS/CS/STEM

Advanced degree (optional)

Tools

Oracle

SQL

SAP GTS

Snowflake

Matillion

Power BI

SharePoint

Jira

Job description

RTX is seeking a motivated Business Systems/Application Support Analyst to join a multi-disciplinary team supporting Global Trade, Licensing, Cybersecurity, Digital Technology, and Engineering. You will document requirements, support sustainment and configuration activities, and ensure the successful use of key SaaS applications.

You will help manage incoming requests, assess impacts to the integration environment, and validate solutions while coordinating with internal business functions and