Remote NVPPA Program Supervisor (Refugee Services)

International Rescue Committee; Oregon; Hybride; USD 58 000 - 70 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits package

Remote/fully virtual work environment

Paid time off and holidays

Résumé du poste

The International Rescue Committee (IRC) seeks a Supervisor for the National Virtual Program for Professional Advancement (NVPPA). This fully remote, nationwide role manages direct service staff across a national caseload, ensuring quality, compliance, and timely case documentation.

You will oversee career navigation, training, and financial assistance processes, coordinating with multiple teams to move participants through the program and meet ORR requirements.

Qualifications

• Bachelor’s degree in a related field preferred or equivalent experience.
• Minimum of 2 years of management or supervision experience, including onboarding and coaching.
• Experience with remote or distributed teams.
• Experience with high-volume caseloads in a compliance-heavy environment.

Responsabilités

• Manage day-to-day caseloads for direct service staff and route participants to navigators.
• Conduct regular case file reviews ensuring eligibility docs, PAPs, and notes are complete and timely.
• Resolve escalated participant issues in collaboration with the Customer Service Representative.

Connaissances

Management experience

Remote team leadership

Time management

Problem solving

Data protection & confidentiality

Formation

Undergraduate degree

Outils

Microsoft Office

Remote collaboration tools

Description du poste

The International Rescue Committee (IRC) seeks a Supervisor for the National Virtual Program for Professional Advancement (NVPPA). This fully remote, nationwide role manages direct service staff across a national caseload, ensuring quality, compliance, and timely case documentation.

You will oversee career navigation, training, and financial assistance processes, coordinating with multiple teams to move participants through the program and meet ORR requirements.