Remote Nonprofit Donation Processor / Pledge Drive Specialist

Gifted Hands Enterprises; Fort Belvoir (VA); Remote; USD 18,000 - 21,000; Full time

Job summary

Gifted Hands Enterprises seeks reliable individuals for a work-from-home inbound donor support role. This independent-contractor opportunity offers flexible scheduling, no outbound calls, and compensation on a per-hour basis.

Contractors select available servicing intervals and must meet compliance and quality standards while maintaining confidentiality. Training and eligibility depend on location and equipment readiness.

Qualifications

• High school diploma or GED required.
• Minimum six months remote customer-service experience or one year onsite experience.
• Strong verbal communication and active-listening skills.
• Quiet, dedicated home workspace.
• Ability to navigate multiple systems while speaking.

Responsibilities

• Answer inbound donor calls.
• Follow scripts and campaign procedures.
• Accurately enter donation and pledge information.
• Confirm donor and transaction details.
• Navigate computer systems while speaking.
• Maintain professionalism and confidentiality.
• Meet attendance and performance expectations.

Skills

Remote customer-service

Verbal communication

Active listening

Data entry

Multisystem navigation

Professional work habits

Quiet home workspace

Education

High school diploma or GED

Tools

Windows 11

USB headset

Wired Ethernet

Dual monitors

Job description

Fort Belvoir, United States

Work From Home | Flexible Scheduling | Strictly Inbound Calls

Still working a schedule that does not fit your life?

This independent-contractor opportunity allows qualified professionals to work from home, select available servicing hours, and earn income by supporting established nonprofit fundraising campaigns.

We are seeking reliable, professional individuals who can operate independently, follow structured procedures, and accurately assist donors.

This Is Not a Sales or Solicitation Position

All donor calls are strictly inbound.

You will not:

• Make outbound calls
• Cold-call potential donors
• Search for prospective donors
• Sell products or services

Donors call voluntarily after responding to an established nonprofit campaign. Your responsibility is to professionally answer the call and accurately process the donor’s pledge or contribution.

What You’ll Do

• Answer inbound calls from donors
• Follow structured scripts and campaign procedures
• Accurately enter donation and pledge information
• Confirm donor and transaction details
• Navigate computer systems while speaking with callers
• Maintain professionalism and confidentiality
• Follow compliance and quality standards
• Meet established attendance and performance expectations

Requirements

Applicants must have:

• A high school diploma or GED
• At least six months of remote customer-service experience or one year of onsite customer-service experience
• Strong verbal communication and active-listening skills
• Accurate data-entry and basic computer skills
• The ability to navigate multiple systems while speaking
• Professional and dependable work habits
• A quiet, dedicated home workspace

Technical Requirements

Before servicing, contractors must have:

• A Windows 11 computer
• At least 8GB of RAM; 16GB is recommended
• A USB headset with noise cancellation
• Wired high-speed internet
• A direct Ethernet connection
• A quiet, distraction-free workspace

Dual monitors are recommended.

MacBooks, Chromebooks, tablets, and Wi-Fi-only connections are not permitted.

Do not purchase equipment simply to submit an initial application. Confirm your eligibility and equipment requirements first.

Compensation and Scheduling

• Contract rates generally range from $13–$15 per hour
• Earnings may depend on the campaign and performance
• Campaigns may offer servicing intervals throughout the day and night
• Contractors select from available servicing intervals
• Continued access to campaigns depends on reliability, attendance, quality, and performance
• This is a 1099 independent-contractor opportunity, not a traditional employee position
• Required certification must be completed before servicing
• Available hours are not guaranteed
• Campaign availability may change
• Contractors are responsible for managing their schedules and meeting accepted commitments
• Eligibility may depend on experience, location, equipment, background requirements, and certification results