Remote NOC Analyst II - Weekend Shift, Growth Path

VC3, Inc.; Northern (KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

VC3, Inc. is seeking a NOC Analyst II to monitor and maintain our network and systems with a weekend schedule (Fri–Mon, 10am–9pm) in a remote USA-based role.

You will identify and troubleshoot issues, document changes, and collaborate across teams to keep services up and performing. The role offers growth opportunities, including mentoring junior analysts and handling escalations while ensuring timely communication with stakeholders.

Qualifications

• Associate's degree in Computer Science or related field or equivalent experience.
• 3+ years of experience in network and system monitoring or related field.
• Experience with network and system monitoring tools; ConnectWise Ticketing, OpenDNS, Kaseya VSA, and PRTG a plus.
• Knowledge of advanced networking concepts such as load balancing, VPN, and firewalls.
• Advanced understanding of server and operating system concepts, including Windows and Linux.

Responsibilities

• Monitor network and system performance using monitoring tools and software.
• Identify and troubleshoot complex network and system issues, escalating as necessary.
• Mentor and train Analyst I on monitoring best practices.
• Maintain accurate documentation of configurations and changes.
• Ensure SLAs are met and tickets are properly notated for time tracking.

Skills

Network monitoring

Troubleshooting

Documentation

Communication

Team collaboration

Attention to detail

Education

Associate's degree in Computer Science or related field

Tools

ConnectWise Ticketing

OpenDNS

Kaseya VSA

PRTG

Job description

VC3, Inc. is seeking a NOC Analyst II to monitor and maintain our network and systems with a weekend schedule (Fri–Mon, 10am–9pm) in a remote USA-based role.

You will identify and troubleshoot issues, document changes, and collaborate across teams to keep services up and performing. The role offers growth opportunities, including mentoring junior analysts and handling escalations while ensuring timely communication with stakeholders.