Remote NM Medicaid Enrollment Specialist

Conduent, Inc.; Oregon; Hybrid; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical, dental, vision benefits from

Paid time off and holidays

Paid training

Equipment provided

Career growth opportunities

Inclusive work environment

No weekend shifts

PerkSpot employee discount program

Job summary

Conduent, Inc. seeks a Medicaid Support Specialist to remotely support NM beneficiaries. You will determine eligibility, explain enrollment steps, and assist with document processing in a secure web system. The role emphasizes accuracy, customer service, and outreach in the NM Medicaid program.

Responsibilities include training support staff, handling calls, and maintaining performance standards while working Mon–Fri. Remote work within 50 miles of Albuquerque is required.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent required.
• Must be eligible to work in the United States without visa sponsorship.
• Prior clerical/customer service experience preferred.
• Strong written and verbal communication and a reliable attendance record.

Responsibilities

• Determine NM Medicaid eligibility by reviewing documents and entering data into an online system.
• Explain NM Medicaid program and enrollment details to beneficiaries and conduct outreach.
• Process applications with an aim to keep error rate at or below 5%.
• Assist training of new staff and support call center operations as needed.
• Maintain attendance, meet performance goals and build community relationships.

Skills

Customer service

Communication

Attention to detail

Data entry

Reliability

Education

High School Diploma or equivalent

Tools

Web-based processing systems

Job description

Conduent, Inc. seeks a Medicaid Support Specialist to remotely support NM beneficiaries. You will determine eligibility, explain enrollment steps, and assist with document processing in a secure web system. The role emphasizes accuracy, customer service, and outreach in the NM Medicaid program.

Responsibilities include training support staff, handling calls, and maintaining performance standards while working Mon–Fri. Remote work within 50 miles of Albuquerque is required.