Remote Medicaid Call Center Agent

Accenture PLC; Tennessee; Remote; USD 22,000 - 33,000; Full time

Job summary

Accenture is seeking a Remote Customer Service / Call Center Rep contractor to support government programs from a home office in New Mexico. You will handle inquiries across phone, chat, and email, following scripts to ensure accuracy and quality.

The role requires 2+ years in call center and customer service, strong communication skills, and the ability to navigate multiple systems while maintaining privacy and compliance.

Qualifications

• Minimum 2 years of customer service experience
• Minimum 2 years of call center experience
• Proficient with computers, internet navigation, email and data entry

Responsibilities

• Answer calls, chats, and emails using scripts
• Document interactions accurately in logs
• Assist with Medicaid and benefits inquiries

Skills

Customer service

Call center

Communication

Problem solving

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Call handling platforms

Knowledge bases / CRM

Job description

Accenture is seeking a Remote Customer Service / Call Center Rep contractor to support government programs from a home office in New Mexico. You will handle inquiries across phone, chat, and email, following scripts to ensure accuracy and quality.

The role requires 2+ years in call center and customer service, strong communication skills, and the ability to navigate multiple systems while maintaining privacy and compliance.