Remote Night & Weekend DeFi Support Specialist

Crypto Pro Network; New York (NY); Remote; USD 50,971 - 56,481; Full time

Benefits offered by this job

Equity

Tokens

Benefits

Job summary

A leading crypto platform is looking for a Customer Support Associate to work nights and weekends. This remote position requires you to assist users, troubleshoot issues, and maintain smooth platform operations. You will communicate with users, provide support, and gather insights to elevate user experiences. Ideal candidates will have strong communication skills and a problem-solving mindset. Salary ranges from $37 to $41 per hour, with additional compensation elements available.

Qualifications

• Experience in customer support or similar in a high growth environment is ideal, but not required to apply.
• Strong written and verbal communication skills.
• Ability to solve complex problems end-to-end.

Responsibilities

• Act as an advocate and onboarding specialist for users.
• Communicate effectively with the broader support and engineering teams.
• Provide prompt, accurate, and friendly support via Zendesk email.

Skills

Written communication

Verbal communication

Problem-solving

Tools

Zendesk

Job description

A leading crypto platform is looking for a Customer Support Associate to work nights and weekends. This remote position requires you to assist users, troubleshoot issues, and maintain smooth platform operations. You will communicate with users, provide support, and gather insights to elevate user experiences. Ideal candidates will have strong communication skills and a problem-solving mindset. Salary ranges from $37 to $41 per hour, with additional compensation elements available.