Remote Part-Time Weekend Concierge—Customer Support

Skylight; United States; Remote; USD 22,730 - 32,373; Part time

Benefits offered by this job

64 hours of accrued sick time annually

Loaned laptop and Skylight Calendar

Job summary

Skylight is seeking a part-time Customer Support Specialist with weekend availability to join their team. This remote role offers $20/hr and requires experienced customer service professionals to deliver exceptional support to Skylight Calendar customers.

Your responsibilities will include providing personalized customer service and engaging in daily interactions via multiple channels. Candidates must have at least 2 years of experience and be comfortable with platforms like Zendesk and Slack.

Qualifications

• 2+ years of high-volume customer service experience.
• Proficient in email, phone, chat, and social media support.
• Experience in an agile startup environment.

Responsibilities

• Provide 1-1 customer service for Skylight Calendar and Frame customers.
• Engage with customers through phone, chat, email, and social media.
• Support escalated customer issues related to hardware and software.

Skills

Customer service expertise

Communication skills

Empathy

Problem-solving

Tools

Zendesk

Slack

Job description

Skylight is seeking a part-time Customer Support Specialist with weekend availability to join their team. This remote role offers $20/hr and requires experienced customer service professionals to deliver exceptional support to Skylight Calendar customers.

Your responsibilities will include providing personalized customer service and engaging in daily interactions via multiple channels. Candidates must have at least 2 years of experience and be comfortable with platforms like Zendesk and Slack.