Remote Night-Shift Driver Support Specialist

Empower; United States; On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Equity

Performance-based bonus

Work from home

Remote-friendly benefits

Job summary

Empower is hiring Customer Support Associates to address driver and rider issues on the Empower platform. This is a remote, work-from-home role available anywhere in the United States, with night shifts from midnight to 8 AM EST.

Responsibilities include maintaining platform knowledge, timely communication via phone and email, and proposing product/service improvements to reduce future issues. A startup, fast-paced environment with equity and performance bonuses awaits.

Qualifications

• Detail-oriented, high-energy problem-solver with strong work ethic.
• Polished written and verbal communication skills.
• Strong organizational skills and ability to multitask.
• Proficiency with CRM software and Zendesk.

Responsibilities

• Maintain understanding of the Empower platform across driver and rider apps.
• Ensure timely customer contact via phone and email.
• Identify customer needs and address issues with a positive attitude.
• Escalate issues and trends needing broader attention.
• Prepare and present recommendations to decrease future issues.

Skills

Detail-oriented

Communication skills

Multitasking

CRM software

Zendesk

Team-player

Flexible hours

Patience

Tools

Zendesk

Job description

Empower is hiring Customer Support Associates to address driver and rider issues on the Empower platform. This is a remote, work-from-home role available anywhere in the United States, with night shifts from midnight to 8 AM EST.

Responsibilities include maintaining platform knowledge, timely communication via phone and email, and proposing product/service improvements to reduce future issues. A startup, fast-paced environment with equity and performance bonuses awaits.