Remote Night-Shift Call Center Supervisor

Symphony-Diagnostic-Services-No1,-LL; Columbus (OH); Remote; USD 56,000 - 66,000; Full time

Job summary

Symphony-Diagnostic-Services-No1,-LL is seeking an overnight Call Center Supervisor to join a remote team based near Columbus, Ohio. The position requires residence within 50 miles of 2550 Corporate Exchange Drive, Suite 15, Columbus, OH 43231.

Responsibilities include enforcing schedules, boosting productivity, coaching staff, reviewing audits, and maintaining policy compliance. You will also monitor calls, provide feedback, and support area managers with call recording and issue resolution.

Qualifications

• 2–3 years of proven leadership ability within a call center environment.
• Strong working knowledge of Microsoft Office (Excel, PowerPoint, Word).
• In-depth knowledge of Teletrac is preferred and DDF is essential for monitoring call center staff.

Responsibilities

• Ensures all call center employees adhere to established work schedules.
• Optimizes employee productivity by scheduling based on workflow.
• Provide coaching, feedback, and development plans to staff.
• Monitor performance and conduct regular audits/reviews of calls and training.
• Ensure policy compliance and effective communication across the team.

Skills

leadership

Tools

DDF

Teletrac

Excel

PowerPoint

Word

Job description

Symphony-Diagnostic-Services-No1,-LL is seeking an overnight Call Center Supervisor to join a remote team based near Columbus, Ohio. The position requires residence within 50 miles of 2550 Corporate Exchange Drive, Suite 15, Columbus, OH 43231.

Responsibilities include enforcing schedules, boosting productivity, coaching staff, reviewing audits, and maintaining policy compliance. You will also monitor calls, provide feedback, and support area managers with call recording and issue resolution.