Remote New Calls & Follow-Up Supervisor (24/7)

Cox Enterprises; South Dakota; Remote; USD 60,000 - 80,000; Full time

Job summary

Cox Enterprises seeks a Supervisor, New Call/Follow Up to lead a team in a fast-paced roadside assistance environment. You will oversee daily operations, coaching, scheduling, and customer service to ensure service levels meet goals while developing staff.

This role requires leadership, contact center experience, and collaboration across teams to improve dispatch timeliness and productivity. You will manage shifts for a 24/7 operation and drive engagement and continuous improvement.

Qualifications

• Minimum 5 years’ experience in a contact center environment.
• Strong working knowledge of Microsoft Office.
• Excellent communication skills and ability to collaborate across teams.

Responsibilities

• Monitor team performance and provide coaching to drive operational excellence and service quality.
• Lead, motivate, and develop employees through coaching, training, and performance management.
• Manage schedules and staffing for a 24/7 operation to ensure coverage.

Skills

Team leadership

Coaching

Communication

Cross-team collaboration

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Cox Enterprises seeks a Supervisor, New Call/Follow Up to lead a team in a fast-paced roadside assistance environment. You will oversee daily operations, coaching, scheduling, and customer service to ensure service levels meet goals while developing staff.

This role requires leadership, contact center experience, and collaboration across teams to improve dispatch timeliness and productivity. You will manage shifts for a 24/7 operation and drive engagement and continuous improvement.