Call Center Supervisor: New/Follow Up (Remote, 24/7)

Cox Enterprises; Iowa; Híbrido; USD 52.000 - 68.000; Jornada completa

Descripción de la vacante

Cox Enterprises is seeking a Supervisor, New Call/Follow Up to lead a fast-paced contact center team in a 24/7 roadside assistance environment. You will coach, schedule, and develop staff while ensuring service quality and dispatch timeliness.

You will manage staffing, guide performance, and collaborate across teams to meet operational goals. The role supports remote/hybrid work within the United States and values accountability and continuous improvement.

Formación

• High School Diploma/GED and 5 years’ experience in contact center.
• Strong working knowledge of Microsoft Office.
• Excellent communication skills and ability to collaborate across teams.

Responsabilidades

• Monitor team performance and coach for operational excellence.
• Manage schedules and staffing for a 24/7 operation.
• Lead, motivate, and develop employees through coaching and training.
• Communicate policies and enforce performance standards.
• Interact with customers and service providers to ensure efficient roadside events.
• Analyze trends and identify productivity improvements.
• Support employee engagement and teamwork.
• Handle special projects as assigned.

Conocimientos

Leadership

Communication

Microsoft Office

Educación

High School Diploma/GED

Bachelor’s degree

Herramientas

Workforce management software

CRM software

Descripción del empleo

Cox Enterprises is seeking a Supervisor, New Call/Follow Up to lead a fast-paced contact center team in a 24/7 roadside assistance environment. You will coach, schedule, and develop staff while ensuring service quality and dispatch timeliness.

You will manage staffing, guide performance, and collaborate across teams to meet operational goals. The role supports remote/hybrid work within the United States and values accountability and continuous improvement.