Remote Call Center Supervisor - New/Follow-Up

Cox Enterprises; Maine; Híbrido; USD 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible work arrangements

Career development opportunities

Remote/hybrid options

Resumo da oferta

Cox Enterprises is seeking a Supervisor, New Call/Follow Up to lead a team in a fast-paced roadside assistance environment. You will oversee daily operations, coaching, scheduling, and customer service excellence to achieve service goals.

You will manage 24/7 coverage, drive performance, and develop staff while fostering accountability and team engagement. Hybrid/remote options apply based on location.

Qualificações

• High School Diploma or GED with 5 years in a contact center environment.
• Strong working knowledge of Microsoft Office.
• Excellent communication and ability to collaborate across teams.

Responsabilidades

• Coach and develop team to improve dispatch timeliness, efficiency, and service quality.
• Lead, motivate, and develop employees through coaching and performance management.
• Manage schedules and staffing for a 24/7 operation.
• Adjust staffing as needed to meet business demands and service expectations.
• Communicate and enforce company policies and performance standards.
• Assist team members with problem resolution in escalated situations.
• Interact with customers and service providers to ensure efficient roadside events.
• Analyze operational trends and identify productivity improvements.
• Support employee engagement initiatives and create a positive team environment.
• Complete special projects and perform other duties as assigned.

Conhecimentos

Communication

Microsoft Office

Cross-team collaboration

Formação académica

High School Diploma/GED

Bachelor’s degree

Master’s degree

Ph.D.

Ferramentas

Microsoft Office

Workforce management software

Descrição da oferta de emprego

Cox Enterprises is seeking a Supervisor, New Call/Follow Up to lead a team in a fast-paced roadside assistance environment. You will oversee daily operations, coaching, scheduling, and customer service excellence to achieve service goals.

You will manage 24/7 coverage, drive performance, and develop staff while fostering accountability and team engagement. Hybrid/remote options apply based on location.