Remote New-Call Center Supervisor – Coaching & 24/7 Ops

Cox Enterprises; North Dakota; Remote; USD 65,000 - 90,000; Full time

Job summary

Cox Enterprises seeks a Supervisor, New Call/Follow Up to lead a fast-paced roadside assistance team. You will coach, schedule, and guide staff to ensure dispatch timeliness and service quality.

You will oversee daily operations, foster accountability and employee development, and handle complex escalations. The role includes a 24/7 operation with flexible remote/hybrid work within the United States and explicit location-based rules.

Qualifications

• High School Diploma/GED required with 5 years’ contact center experience or equivalent combinations (e.g., bachelor’s degree with 3 years).
• Strong communication and cross-team collaboration skills.
• Experience with workforce management, performance metrics, and coaching preferred.

Responsibilities

• Lead and develop a team of New Call/Follow Up Representatives.
• Monitor performance and coach for operational excellence and service quality.
• Manage schedules and staffing for a 24/7 operation and adjust as needed.

Skills

Leadership

Communication

Coaching

Team scheduling

Microsoft Office

Education

High School Diploma or GED

Bachelor’s degree (any field)

Master’s degree

Ph.D.

Tools

Microsoft Office

Job description

Cox Enterprises seeks a Supervisor, New Call/Follow Up to lead a fast-paced roadside assistance team. You will coach, schedule, and guide staff to ensure dispatch timeliness and service quality.

You will oversee daily operations, foster accountability and employee development, and handle complex escalations. The role includes a 24/7 operation with flexible remote/hybrid work within the United States and explicit location-based rules.