Remote Call Center Supervisor: New/Follow-Up Ops

Cox Enterprises; Arkansas; À distance; USD 52 000 - 76 000; Plein temps

Résumé du poste

Cox Enterprises is seeking a Supervisor, New Call/Follow Up to lead a fast-paced roadside assistance team in a remote/hybrid setup across the United States. You will oversee daily operations, dispatch timing, coaching, training, scheduling, and ensuring customer service excellence in a 24/7 environment.

You will monitor performance, develop staff, set schedules, enforce policies, handle escalations, and drive service improvements.

Qualifications

• High School Diploma or GED with 5 years’ experience in a contact center, or an equivalent combination (e.g., bachelor’s degree with 3 years’ experience).
• Strong working knowledge of Microsoft Office.
• Excellent communication and cross-team collaboration skills.

Responsabilités

• Monitor team performance and provide coaching to drive operational excellence, dispatch timeliness, efficiency, productivity, and service quality.
• Lead, motivate, and develop employees through ongoing coaching, training, feedback, and performance management.
• Manage employee schedules and staffing levels for 24/7 operation coverage.
• Communicate and enforce company policies, procedures, and performance standards.
• Interact with customers and service providers to ensure timely roadside events handling.

Connaissances

Leadership

Communication

Coaching

Formation

High School Diploma or GED

Outils

Microsoft Office

Description du poste

Cox Enterprises is seeking a Supervisor, New Call/Follow Up to lead a fast-paced roadside assistance team in a remote/hybrid setup across the United States. You will oversee daily operations, dispatch timing, coaching, training, scheduling, and ensuring customer service excellence in a 24/7 environment.

You will monitor performance, develop staff, set schedules, enforce policies, handle escalations, and drive service improvements.