Remote Call Center Supervisor - New/Follow-Up Ops

Cox Enterprises; New Mexico; Remote; USD 60,000 - 90,000; Full time

Job summary

Cox Enterprises is seeking a Supervisor for New Call/Follow Up to lead a fast-paced team in a roadside assistance environment. You will oversee daily operations, coaching, scheduling, and performance management to ensure service excellence.

This role emphasizes staff development, accountability, and engagement while driving efficiency and dispatch timeliness in a 24/7 setting. Strong communication and collaboration are essential for success.

Qualifications

• Requires a high school diploma or equivalent with substantial contact center experience.
• Strong communication and collaboration skills across teams are essential.
• Proficiency with Microsoft Office and standard contact center tools is expected.

Responsibilities

• Lead and coach a New Call/Follow Up team to meet dispatch, service quality, and productivity targets.
• Schedule staffing for a 24/7 operation and adjust as needed to meet business demands.
• Guide team through problem resolution and decision-making in escalated situations.

Skills

Leadership

Communication

Team collaboration

Education

High School Diploma

Bachelor's degree

Tools

Microsoft Office

Job description

Cox Enterprises is seeking a Supervisor for New Call/Follow Up to lead a fast-paced team in a roadside assistance environment. You will oversee daily operations, coaching, scheduling, and performance management to ensure service excellence.

This role emphasizes staff development, accountability, and engagement while driving efficiency and dispatch timeliness in a 24/7 setting. Strong communication and collaboration are essential for success.