Remote Network Success Coordinator

The Helper Bees; Austin (TX); Remote; USD 42,000 - 60,000; Full time

Job summary

The Helper Bees in the United States are seeking a Network Success Coordinator to support partner requests for client assessments and manage end-to-end scheduling workflows. You will use our technology platform and CRM to acknowledge, document, and monitor benefit eligibility assessments with a focus on accuracy and timeliness.

Ideal candidates have 2+ years in customer service, strong written and verbal communication, and comfort with Microsoft Office and Google Workspace in a remote work

Qualifications

• 2+ years of customer service or related experience.
• Outbound/inbound calling experience preferred.
• Office suite and Google Suite experience preferred.

Responsibilities

• Utilize proprietary technology platform to acknowledge, schedule, document and monitor benefit eligibility assessments via dashboards/pipelines and CRM functionality.
• High volume inbound and outbound telephonic scheduling.
• Collaborate with manager to analyze performance and redirect efforts as needed.
• Responsible for consistent progress toward and alignment with KPIs.
• Self-manage follow up engagements as needed.
• Monitor dashboards and take appropriate action on referral escalations.
• Other duties as assigned/necessary.

Skills

Phone etiquette

Written communication

Remote self-management

Interpersonal skills

Critical thinking

Tech proficiency

18+ years

Tools

Microsoft Office

Google Workspace

Job description

The Helper Bees in the United States are seeking a Network Success Coordinator to support partner requests for client assessments and manage end-to-end scheduling workflows. You will use our technology platform and CRM to acknowledge, document, and monitor benefit eligibility assessments with a focus on accuracy and timeliness.

Ideal candidates have 2+ years in customer service, strong written and verbal communication, and comfort with Microsoft Office and Google Workspace in a remote work