Remote Network Performance & Change Analyst

Point Broadband / Sunset Digital; Alabama; Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Paid Time Off

Dental and Vision

Life Insurance

Job summary

Point Broadband is seeking a Network Performance Change Analyst to join our NOC. The role combines network performance optimization with change management, ensuring stability while supporting planned changes to minimize service disruptions.

You will collaborate with Operations, Engineering, and PMO to document processes, build Power BI dashboards, and develop clear communication plans for escalations. A strong data background and ITIL/PMI familiarity are preferred.

Qualifications

• High School diploma or equivalent required.
• Bachelor's degree in Information Technology, Network Operations, Business Analytics, or related field, or equivalent work experience.
• Minimum 3 years of experience in network operations, IT operations, or network performance analysis.
• Minimum 1 year of experience in change management or process improvement within a NOC or IT environment.
• Strong data analysis skills, including Power BI, Excel, SQL, and automation scripting.
• Ability to develop and interpret reports, KPIs, and analytics to improve network performance and operational efficiency.

Responsibilities

• Analyze and interpret complex network-related data to identify trends, anomalies, and opportunities for improvement.
• Create detailed reports, including monthly outage reports, NOC performance metrics, vendor impact analyses, RCAs, and ad hoc reporting as required.
• Develop automated dashboards in Power BI for real-time leadership visibility into network performance metrics.
• Collaborate cross-functionally with Operations, Engineering, and PMO teams to document processes and create templates, workflows, Lucid Diagrams, and technical integration documentation.
• Recommend product enhancements based on data analysis findings to improve data capture methods and reporting accuracy.
• Coordinate weekly CAB meetings to approve network changes, ensuring alignment with organizational priorities and minimizing service disruptions.
• Ensure compliance with Change Management policies and maintain updated documentation to support governance.
• Conduct targeted training on Change Management processes to improve awareness and adherence to best practices across the organization.
• Develop clear communication plans for escalations related to planned maintenance or service-impacting changes, ensuring timely stakeholder engagement.
• Assist in the creation and maintenance of department documentation and SOPs.
• Help create new documentation for new markets, cabinets, or circuits, and remove decommissioned equipment and sites from monitoring and records.
• Produce clear and concise presentations, summaries, and communication materials to support leadership discussions, business reviews, and stakeholder collaboration.
• Perform other tasks as may be required to assist Point Broadband in carrying out its customer service mission, goals and objectives as circumstances may dictate.

Skills

Power BI

Excel

SQL

Automation scripting

Data analysis

Education

Bachelor's degree in IT/Network Operations/Business Analytics

Equivalent work experience

Tools

ServiceNow

ChangeGear

Jira

Job description

Point Broadband is seeking a Network Performance Change Analyst to join our NOC. The role combines network performance optimization with change management, ensuring stability while supporting planned changes to minimize service disruptions.

You will collaborate with Operations, Engineering, and PMO to document processes, build Power BI dashboards, and develop clear communication plans for escalations. A strong data background and ITIL/PMI familiarity are preferred.