Remote Network Operations Technician II

Lumen; Little Rock (AR); Remote; USD 50,000 - 73,000; Full time

Job summary

Lumen is a trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

Qualifications

• Associate degree or equivalent education.
• Minimum 3+ years related experience in the field.
• Technical certification may be required.

Responsibilities

• Supports Network Operations Center and Repair activities for PSCC customers.
• Resolves complex network problems involving network hardware, fiber, colo space and power.
• Uses software and hardware tools to identify and diagnose network, hardware, and software problems for PSCC customers; conducts complex network monitoring, troubleshooting, and maintenance activities.
• Provides high quality communication to customers via Ticket System, Phone, Email, and IM/Chat. Manage time efficiently and document all actions in the ticket system.

Skills

DWDM Equipment

Infinera

Alcatel/Nokia

Ciena 6500

Waveserver

Dark Fiber

Alarm Monitoring

Education

Associate degree or equivalent

Tools

SolarWinds

RFM

Job description

Lumen is a trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.