Remote Network Administrator II - Support & Systems Config

Dairy One Cooperative; Town of Ithaca (NY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Dairy One Cooperative in Ithaca, NY is seeking a Full Time Technical Support Specialist to help dairy producers and staff with hardware and software issues, primarily from an office setting with some remote work options. You will respond to requests, triage priorities, configure equipment per specs, and collaborate with the Farm Systems Coordinator to ensure timely, correct solutions.

The role blends hands-on IT tasks with process improvement and ongoing learning in a supportive team focused on

Qualifications

• Building systems within and deploying Entra Active Directory.
• Windows Server specification and setup. Windows Server licensing.
• Capable with PowerShell scripts.
• VPN packages and VLAN configurations.
• Working knowledge of Microsoft Office suite.
• Associate's degree in Information Systems, or equivalent experience is desired.
• Previous experience in technical support, repairing Windows computers, networking, and network device configuration.

Responsibilities

• Respond to customer and team member requests for technical support with hardware issues via phone and remote computer applications.
• Triage support requests to determine priority and appropriate response protocol.
• Solve support requests according to established protocols.
• Coordinate with team members to develop solutions.
• Configure equipment per specifications provided by the Farm Systems Coordinator.
• Confirm that specifications are clear and understood before configuring, referring any questions or uncertainties to the Farm Systems Coordinator.
• Ensure that equipment is ready for installation according to the established time frame provided.
• Communicate any configuration issues.

Skills

Technical Support

Windows Networking

PowerShell

Active Directory

Office Suite

Education

Associate's degree in Information Systems

Tools

Entra Active Directory

Windows Server

PowerShell

VPN configurations

VLAN configurations

Microsoft Office

Job description

Dairy One Cooperative in Ithaca, NY is seeking a Full Time Technical Support Specialist to help dairy producers and staff with hardware and software issues, primarily from an office setting with some remote work options. You will respond to requests, triage priorities, configure equipment per specs, and collaborate with the Farm Systems Coordinator to ensure timely, correct solutions.

The role blends hands-on IT tasks with process improvement and ongoing learning in a supportive team focused on