Network Administrator 2

Dairy One Cooperative; Town of Ithaca (NY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Dairy One Cooperative in Ithaca, NY is seeking a Full Time Technical Support Specialist to help dairy producers and staff with hardware and software issues, primarily from an office setting with some remote work options. You will respond to requests, triage priorities, configure equipment per specs, and collaborate with the Farm Systems Coordinator to ensure timely, correct solutions.

The role blends hands-on IT tasks with process improvement and ongoing learning in a supportive team focused on

Qualifications

• Building systems within and deploying Entra Active Directory.
• Windows Server specification and setup. Windows Server licensing.
• Capable with PowerShell scripts.
• VPN packages and VLAN configurations.
• Working knowledge of Microsoft Office suite.
• Associate's degree in Information Systems, or equivalent experience is desired.
• Previous experience in technical support, repairing Windows computers, networking, and network device configuration.

Responsibilities

• Respond to customer and team member requests for technical support with hardware issues via phone and remote computer applications.
• Triage support requests to determine priority and appropriate response protocol.
• Solve support requests according to established protocols.
• Coordinate with team members to develop solutions.
• Configure equipment per specifications provided by the Farm Systems Coordinator.
• Confirm that specifications are clear and understood before configuring, referring any questions or uncertainties to the Farm Systems Coordinator.
• Ensure that equipment is ready for installation according to the established time frame provided.
• Communicate any configuration issues.

Skills

Technical Support

Windows Networking

PowerShell

Active Directory

Office Suite

Education

Associate's degree in Information Systems

Tools

Entra Active Directory

Windows Server

PowerShell

VPN configurations

VLAN configurations

Microsoft Office

Job description

Job Details

Job Location: Ithaca, NY 14850

Position Type: Full Time

Salary Range: $60,000.00 - $80,000.00

Shift: Any

Essential Job Functions

70% Technical Support

• Respond to customer and team member requests for technical support with hardware issues via phone and remote computer applications.
• Triage support requests to determine priority and appropriate response protocol.
• Solve support requests according to established protocols.
• Coordinate with team members to develop solutions.

20% Equipment Configuration

• Configure equipment per specifications provided by the Farm Systems Coordinator.
• Confirm that specifications are clear and understood before configuring, referring any questions or uncertainties to the Farm Systems Coordinator.
• Ensure that equipment is ready for installation according to the established time frame provided.
• Communicate any configuration issues.

5% Workflow Innovation

• Identify opportunities to improve efficiency in workflows for co-workers and clients.
• Research, develop and deploy systems to improve efficiency. This may include new technologies and/or processes.

5% Other

• Continuously work with senior staff (hardware and software) to develop a solid understanding of the services Dairy One provide to the agricultural industry.
• Seek opportunities to build knowledge and expertise to improve the service provided.

Working Conditions

• Primarily office environment.
• Opportunity to work remotely.

Mental and Visual Demands

Ability to use a computer and telephone several hours a day in an office environment.

Physical Activities and Requirements

Ability to sit, stand, kneel, and lift up to 50 pounds as needed.

Employer’s Disclaimer

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the company.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Furthermore, the company reserves the right to add to or revise an employee's job duties at any time at its sole discretion.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Qualifications

Required Qualifications

• Building systems within and deploying Entra Active Directory.
• Windows Server specification and setup. Windows Server licensing.
• Capable with PowerShell scripts. VPN packages and VLAN configurations.
• Working knowledge of Microsoft Office suite.
• Associate's degree in Information Systems, or equivalent experience is desired.
• Previous experience in technical support, repairing Windows computers, networking, and network device configuration.