Remote Navigator Center Supervisor — Patient Care Lead

MemorialCare; United States; Remote; USD 40,000 - 58,000; Full time

Job summary

MemorialCare is seeking a Navigator Supervisor to lead the Navigation Center team in a fast-paced environment. The role entails supervising customer service staff, coaching for growth, and ensuring 24x7 readiness in collaboration with management.

The supervisor will monitor KPIs, train staff, manage budgets, and ensure high-quality interactions with patients, families, and providers. Fluency in Spanish is a plus, and a High School diploma is required.

Qualifications

• Up to minimum 5 years customer service experience or other related guest-focused engagement preferred.
• Call center experience necessary in a fast-paced setting.
• Demonstrated good leadership, supervision, and teamwork skills.
• Excellent computer and typing skills are necessary. Use and knowledge of Windows, Microsoft Office, and Outlook.
• Medical terminology required.
• Spanish speaking a plus.

Responsibilities

• Ensure for self and team delivers the Simply Better MemorialCare Experience in every interaction with Patients, Families, Providers, Staff and Colleagues.
• Prioritize service and customer experience within each interaction.
• Ensure unforgettable guest experiences through unmatched service.
• Demonstrates strong guest-focused engagement over the phone, email, and chat.
• Demonstrates effective communication, interpersonal, written and verbal skills.
• Communicates between the Director, Staff, and other departments to resolve issues.
• Acts as a resource and provides ongoing coaching and support for all staff.
• Strong organizational skills.
• Must be able to multi-task and maintain a calm demeanor.

Skills

Customer service

Call center

Leadership

Windows

Microsoft Office

Outlook

Medical terminology

Spanish (optional)

Education

High School diploma

Healthcare exposure helpful

Tools

Windows

Microsoft Office

Outlook

Job description

MemorialCare is seeking a Navigator Supervisor to lead the Navigation Center team in a fast-paced environment. The role entails supervising customer service staff, coaching for growth, and ensuring 24x7 readiness in collaboration with management.

The supervisor will monitor KPIs, train staff, manage budgets, and ensure high-quality interactions with patients, families, and providers. Fluency in Spanish is a plus, and a High School diploma is required.