Remote MXI Strategy & Member Experience Lead — Contract

TEKsystems; United States; Remote; USD 69,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k)

Life Insurance

PTO/Vacation

Job summary

TEKsystems is seeking an MXI Capability Acceleration Lead to bridge member intelligence with operational action across channels, analytics, and governance. The role emphasizes collaboration, ambiguity navigation, and driving member-centric improvements on a contract basis.

The position is remote in the United States, with a pay range of $50–$65 per hour and responsibilities spanning strategy, execution, and program coordination to accelerate MXI maturity and impact.

Qualifications

• 7+ years leading MX or CX projects or initiatives.
• Experience with Qualtrics or similar platforms.
• Experience translating strategic initiatives into operational execution and sustainable practices.

Responsibilities

• Translate MXI strategies into executable operating models, workplans, processes, and sustainable practices.
• Advance the maturity of member listening and intelligence ecosystem in collaboration with leadership.
• Identify opportunities to improve MXI practices across the organization for consistency and scalability.
• Develop repeatable frameworks to support long-term capability growth and adoption.

Skills

MXI leadership

Qualtrics experience

Strategy to execution

Job description

TEKsystems is seeking an MXI Capability Acceleration Lead to bridge member intelligence with operational action across channels, analytics, and governance. The role emphasizes collaboration, ambiguity navigation, and driving member-centric improvements on a contract basis.

The position is remote in the United States, with a pay range of $50–$65 per hour and responsibilities spanning strategy, execution, and program coordination to accelerate MXI maturity and impact.