Remote Member Experience Strategy Lead

TEKsystems

Bethpage (NY)

Remote

USD 69,000 - 90,000

Full time

5 days ago

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Job summary

TEKsystems is seeking a strategic MXI Capability Acceleration Lead to accelerate maturity, activation, and operational effectiveness of the Member Experience Intelligence program. This contract role spans across channels, operations, digital, technology, analytics, marketing, and member-facing functions to operationalize MXI strategy and establish scalable practices.

The role requires collaboration, ambiguity navigation, and driving outcomes with a strong member-centric focus, including

Qualifications

7+ years leading MX or CX projects and initiatives.
Experience with Qualtrics or a similar platform.
Proven ability to translate strategic initiatives into operational execution and sustainable practices.

Responsibilities

Translate strategies and priorities into executable operating models, workplans, processes, and sustainable practices.
Advance the maturity of member listening and intelligence ecosystem.
Improve MXI practices for consistency, scalability, and impact across the organization.
Develop repeatable frameworks to support long-term capability growth and adoption.
Transform insights into actionable initiatives and measurable improvements in member experience.
Ensure recommendations are strategically aligned, operationally feasible, and owner accountable.
Establish governance and operating rhythms with monthly reviews and clear action ownership.
Promote member-centric decision-making and continuous experience improvement.