Remote Multifamily Tech Operations Lead

Continental Properties; Menomonee Falls (WI); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

401(k) with company match

Life and disability insurance

6 weeks paid parental leave

Tuition reimbursement

Job summary

Continental Properties seeks a Multifamily Systems Operations Manager to lead the technology-focused members of our Operations Support team and own key pieces of our Multifamily technology stack—property management software, CRM and leasing platforms, utility billing systems, and resident communication tools.

You will partner with software vendors, community teams, and cross-functional partners to keep our systems running smoothly, drive process improvement, and guide the adoption of new

Qualifications

• 3+ years of multifamily technology operations leadership.
• 2+ years leading remote teams and coaching staff.
• Experience with MF platforms, CRM/leasing tools, and utility billing systems.
• Experience leveraging AI to improve workflows.

Responsibilities

• Manage and develop a team providing technical support and new technology implementation to community teams, including auditing support tickets, guiding team through projects and providing coaching.
• Serve as operational owner or co-owner of core Multifamily technology platforms, overseeing configuration, integrations, and vendor performance.
• Partner closely with utility vendor partners on setup and configuration, and conduct quarterly reviews to ensure system is working effectively and recovery is aligned with business expectations.
• Lead technology evaluation and rollout — from pilot testing through training and post-launch support.
• Act as the liaison between community teams and vendor partners, ensuring feedback drives real improvements.
• Assess and standardize workflows across communities, including reimagining processes through an AI lens.
• Lead change management for new platforms and process updates, including communication and adoption tracking.

Skills

Multifamily tech operations

People management

AI in workflows

Remote team leadership

On-call flexibility

Education

Bachelor's degree in Business/IS/Operations

Tools

Property management software

CRM/Leasing tools

Utility billing systems

Resident communications platforms

Job description

Continental Properties seeks a Multifamily Systems Operations Manager to lead the technology-focused members of our Operations Support team and own key pieces of our Multifamily technology stack—property management software, CRM and leasing platforms, utility billing systems, and resident communication tools.

You will partner with software vendors, community teams, and cross-functional partners to keep our systems running smoothly, drive process improvement, and guide the adoption of new