Multifamily Systems Operations Manager

CPM, Inc.; Menomonee Falls (WI); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental & Vision plans

401(k) with company match

Company-paid life & disability

Job summary

Continental is seeking a Multifamily Systems Operations Manager to lead our technology-focused Operations Support team. You will own core MF platforms, guide deployments, partner with vendors, and drive adoption across our portfolio.

We value 3+ years in multifamily tech operations with strong leadership, and experience with AI-enhanced processes. This remote-eligible role requires occasional travel to our Menomonee Falls home office and communities.

Qualifications

• Bachelor’s degree in Business, Information Systems, Operations, or related field or equivalent experience.
• 3+ years of multifamily technology operations with leadership in tech implementation and troubleshooting.
• 2+ years managing people, remote team experience preferred.
• Working knowledge of MF platforms, including property management software, CRM/leasing tools, utility billing systems and resident communication platforms.
• Experience leveraging AI to improve processes and workflows.

Responsibilities

• Manage and develop a team providing technical support and rollout of new technology across communities.
• Own or co-own core Multifamily technology platforms, including configurations and integrations.
• Partner with utility vendors on setup, configuration, and quarterly reviews for reliability.
• Lead technology evaluation and rollout from pilots through training and post-launch support.
• Act as liaison between community teams and vendors to drive feedback-driven improvements.
• Standardize workflows across communities, reimagining processes with an AI lens.
• Lead change management for new platforms and process updates, including adoption tracking.

Skills

MF platforms

Team leadership

AI in workflows

Process improvement

Vendor management

Education

Bachelor’s degree or equivalent

Tools

Property management software

CRM/Leasing tools

Utility billing systems

Resident communications platforms

Job description

Job Category: Onsite Operations & Management

As the Multifamily Systems Operations Manager, you lead the technology-focused members of our Operations Support team and own key pieces of our Multifamily technology stack - property management software, CRM and leasing platforms, utility billing systems, and resident communication tools. You'll partner closely with software vendors, community teams, and cross-functional partners to keep our systems running smoothly, drive process improvement, and guide the adoption of new technology across our portfolio.

This position is remote-eligible for candidates in Illinois, Wisconsin, or Minnesota. Wisconsin-based team members follow a hybrid schedule (3 days in the office each week). Remote team members must live within a one-hour drive of a Continental community. The role includes periodic community visits and travel to our home office in Menomonee Falls, WI (approximately 25% travel overall). #LI-Hybrid

• Manage and develop a team providing technical support and new technology implementation to community teams, including auditing support tickets, guiding team through projects and providing coaching
• Serve as operational owner or co-owner of core Multifamily technology platforms, overseeing configuration, integrations, and vendor performance
• Partner closely with utility vendor partners on setup and configuration, and conduct quarterly reviews to ensure system is working effectively and recovery is aligned with business expectations
• Lead technology evaluation and rollout — from pilot testing through training and post-launch support
• Act as the liaison between community teams and vendor partners, ensuring feedback drives real improvements
• Assess and standardize workflows across communities, including reimagining processes through an AI lens
• Lead change management for new platforms and process updates, including communication and adoption tracking

Skills for Success:

• Bachelor's degree in Business, Information Systems, Operations, or related field — or equivalent experience
• 3+ years of experience in multifamily technology operations with demonstrated experience with MF platforms and workflows, including leadership in technology implementation and troubleshooting
• 2+ years managing people, with a track record of developing teams and driving service excellence; experience leading a remote team preferred
• Working knowledge of multifamily technology platforms, including property management software, CRM/leasing tools (Funnel experience a plus), utility billing systems, and resident communication platforms
• Experience leveraging AI to enhance processes and workflows that deliver results
• Flexibility for occasional holiday/weekend on-call coverage

Why You’ll Love Life at Continental:

Our award-winning culture fosters innovation and empowers our team members to lead. Here are some of the reasons that our team members continue to vote for us as a Top Workplace:

• Career Growth : You'll have the tools, training, and opportunities for a meaningful career with long-term growth potential. We invest in your learning & development with paid professional memberships, certifications, and tuition reimbursement.
  
• Mental Health & Wellness : Your well-being matters. We provide comprehensive mental health support including but not limited to 8-free counseling sessions per year and access to additional wellness resources.
  
• Balance : We recognize that balance varies for everyone, and we support our team members with that in mind. Recharge with generous vacation time, 9-paid holidays, and half-days on Fridays during designated months.
  
• Community & Connection : Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture. Learn more about recent Continental events here !
  
• Culture of Belonging : The Continental IDEA (Inclusion, Diversity, Equity, & Allies) is our commitment to evolving our culture where team members feel a sense of belongingness each day. Our You Belong Here Initiative and Business Resource Groups focus on fostering an inclusive and equitable work environment for all.
  
• Performance Incentives : Participate in our Building Above and Beyond (BAAB) incentive program that rewards team members annually based on company goals and achievements.
  
• Industry-Leading Benefits : Enjoy a comprehensive benefits package, including Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance.
• Family Support : Support your growing family with 6-weeks paid parental leave and with family-forming & fertility resources (up to 12-weeks leave for birth mothers).
  

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We comply with the Americans with Disabilities Act (ADA), and all applicable state and local fair employment practices laws, and are committed to providing equal employment opportunities to qualified individuals with disabilities.

For the benefit of our residents, the communities we serve, and our co-workers, all applicants are required to pass a post-offer criminal background check prior to joining the Continental team.

We are committed to fair and equitable compensation practices. The posted salary range represents our good faith estimate of the base salary for this role at the time of posting. Final compensation is based on a variety of factors, including a candidate’s experience, skills, qualifications, and internal equity. This range does not include bonus potential or other forms of compensation and benefits.
Compensation Range: $100,000 - $130,000 annually

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.