Remote Multichannel Support Specialist

7Seventy Recruiting; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

7Seventy Recruiting is seeking a Customer Service Representative to deliver professional support across phone, email, and chat. You will handle inquiries, explain products and policies, resolve complaints, and process orders and returns.

The role requires strong communication, organization, and problem-solving skills, with proficiency in Microsoft Office and CRM software. This position is fully remote and you will coordinate with internal teams to ensure timely resolutions and a positive

Qualifications

• At least 1 year of customer service experience.
• Call center/retail/hospitality background preferred.
• Proficiency with Microsoft Office and CRM software.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and policies.
• Resolve complaints and escalate when needed.
• Process orders, returns, and account updates accurately.
• Maintain detailed records of customer interactions.
• Coordinate with other departments to ensure consistent customer experience.

Skills

Communication skills

MS Office

CRM software

Multitasking

Remote work

Internet & quiet workspace

Tools

Zendesk

Salesforce

CRM platforms

Job description

7Seventy Recruiting is seeking a Customer Service Representative to deliver professional support across phone, email, and chat. You will handle inquiries, explain products and policies, resolve complaints, and process orders and returns.

The role requires strong communication, organization, and problem-solving skills, with proficiency in Microsoft Office and CRM software. This position is fully remote and you will coordinate with internal teams to ensure timely resolutions and a positive