Remote MSP Systems Engineer – Windows & Hybrid

SHI; Hartford (CT); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Career growth

Diversity commitment

Remote work options

Job summary

SHI International Corp. in the United States is seeking a Systems Engineer to join its MSP team. The role focuses on Windows Server environments, Microsoft infrastructure, and critical applications across multiple customer environments.

The ideal candidate has strong on-premises Microsoft experience, troubleshooting, and documentation skills, with the ability to work with customers and senior technical teams in cloud and hybrid setups.

Qualifications

• 3+ years as Systems Engineer/Infrastructure role in MSP or enterprise.
• Strong Windows Server, AD, DNS, DHCP, and Group Policy experience.
• Hands-on with Hyper-V/VMware virtualization and backup strategies.
• PowerShell scripting and clear operational documentation.
• Ability to collaborate with customers and cross-functional teams.

Responsibilities

• Implement, administer, and support Windows Server environments across MSP customers.
• Deploy, configure, upgrade, and troubleshoot Microsoft infrastructure services (AD DS, DNS, DHCP, file/print).
• Support hybrid identity using Entra ID and synchronization technologies.
• Install and maintain server apps, middleware, web services, and dependencies.
• Participate in server builds, upgrades, migrations, and data center modernization.
• Troubleshoot OS, authentication, virtualization, storage, and backup issues.
• Apply security hardening and patching per standards; maintain documentation.
• Create and maintain PowerShell scripts for automation and health checks.
• Collaborate with networks, security, cloud, DB and application teams.
• Join on-call rotation and assist in incident resolution.

Skills

Windows Server

Active Directory

PowerShell

Troubleshooting

Documentation

Customer communication

On-call support

Hybrid environments

Education

Bachelor’s degree in CS/IT or related field

Tools

Hyper-V

VMware

System Center

Windows Admin Center

Entra ID / Azure

SQL Server

Job description

SHI International Corp. in the United States is seeking a Systems Engineer to join its MSP team. The role focuses on Windows Server environments, Microsoft infrastructure, and critical applications across multiple customer environments.

The ideal candidate has strong on-premises Microsoft experience, troubleshooting, and documentation skills, with the ability to work with customers and senior technical teams in cloud and hybrid setups.