Mortgage Servicing Technology Consultant

Experis-US; New Orleans (LA); Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care FSA

Supplemental Life Insurance

Short Term and Long Term Disability

Job summary

Experis Technology Group is seeking a Mortgage Servicing Technology Consultant to support servicing operations and technology enablement. The role focuses on optimizing ICE MSP configurations, data conversions, and loss mitigation workflows to improve reporting and operational visibility.

Ideal candidates have 5+ years in mortgage servicing operations or technology, with hands-on MSP experience, analysis skills, and strong communication abilities to drive remediation actions.

Qualifications

• Minimum 5 years in mortgage servicing operations or technology.
• Hands-on experience configuring and working within ICE Mortgage Technology MSP.

Responsibilities

• Assess MSP configuration, rules, workflows and servicing processes.
• Evaluate MSP data conversions and historical data to identify root causes impacting reporting and operations.
• Review MSP Online Letter Writer and loss mitigation processes for optimization.
• Develop remediation recommendations to improve data integrity and workflow efficiency.

Skills

MSP configuration

MSP data conversion

Root-cause analysis

UAT/ testing

Data mapping

Analytical thinking

Tools

ICE MSP

Job description

Our client is seeking a Mortgage Servicing Technology Consultant to join their team. As a Mortgage Servicing Technology Consultant, you will be part of the Mortgage Servicing Technology group supporting servicing operations and technology enablement. The ideal candidate will have strong analytical thinking, hand-on mortgage servicing technology experience, and a customer-focused mindset that supports accurate reporting and efficient loss mitigation correspondence.

Job Title: Mortgage Servicing Technology Consultant

Location: Remote

What’s the Job?

Assess and optimize ICE Mortgage Technology’s Mortgage Servicing Platform (MSP), formerly Black Knight MSP, including system configuration, business rules, workflows, and servicing processes. Evaluate MSP data conversions and historical customer data to identify root causes impacting reporting, customer communications, servicing history, and operational visibility. Assess MSP Online Letter Writer (OLLW) and loss mitigation correspondence processes, including third-party solutions, to identify opportunities to reduce errors and manual intervention. Review workflow automation and operational processes to determine whether issues result from system configuration, data conversion, testing, process design, or MSP functionality. Develop practical remediation recommendations to improve data integrity, workflow efficiency, automation, and servicing operations.

What’s Needed?

Minimum of 5 years of experience in mortgage servicing operations and/or mortgage servicing technology, with hand-on experience managing, configuring, and working within ICE Mortgage Technology’s Mortgage Servicing Platform (MSP), formerly Black Knight MSP. Experience with MSP data conversion, data mapping, customer history, and post-conversion remediation, including identifying and resolving data integrity and reporting issues. Knowledge of MSP Online Letter Writer (OLLW), loss mitigation correspondence, and related servicing processes. Experience assessing and optimizing MSP workflows, business rules, automation, and operational processes, including root-cause analysis and corrective action. Experience with User Acceptance Testing (UAT), conversion validation, testing, and post-implementation remediation; strong analytical, problem-solving, and communication skills preferred.

What’s in it for me?

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match Weekly Pay

We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.