MSP Business Analyst

The Planet Group; New Orleans (LA); A distancia; USD 124.000 - 128.000; Jornada completa

Descripción de la vacante

Planet Group is seeking an experienced professional to optimize ICE MSP Mortgage Servicing Platform, including system configuration, data mappings and servicing workflows. You will evaluate data conversions, MSP Online Letter Writer, and loss mitigation processes, identifying root causes and implementing remediation to improve data integrity and operational visibility.

The role requires hands-on MSP experience, strong analytical skills, and a background in mortgage servicing operations, with a

Formación

• Minimum of 5 years of experience in mortgage servicing operations and/or mortgage servicing technology.
• Hands-on experience configuring and working within MSP, formerly Black Knight MSP.
• Knowledge of MSP Online Letter Writer (OLLW) and loss mitigation processes.
• Experience assessing MSP workflows, automation and operational processes.
• Experience with UAT, conversion validation, testing and remediation; strong analytical and communication skills preferred.
• High school diploma or GED required; bachelor’s degree preferred.

Responsabilidades

• Assess and optimize MSP platform including system configuration, business rules, workflows and servicing processes.
• Evaluate MSP data conversions and historical customer data to identify root causes impacting reporting, customer communications, servicing history and operational visibility.
• Assess MSP Online Letter Writer and loss mitigation correspondence processes and third-party solutions to identify opportunities to reduce errors and manual intervention.
• Review workflow automation and operational processes to determine whether issues result from system configuration, data conversion, testing or MSP functionality.
• Develop practical remediation recommendations to improve data integrity, workflow efficiency, automation and servicing operations.
• Act with integrity and professionalism to uphold a respectful work environment.

Conocimientos

Mortgage servicing operations

MSP configuration

Data conversion

Root-cause analysis

UAT

Problem-solving

Educación

High School diploma or GED

Bachelor’s degree preferred

Herramientas

ICE MSP

Descripción del empleo

Pay Rate: $90.00-$93.00

Location Remote (New Orleans)

Responsibilities

• Assess and optimize ICE Mortgage Technology's Mortgage Servicing Platform (MSP), formerly Black Knight MSP, including system configuration, business rules, workflows and servicing processes.
• Evaluate MSP data conversions and historical customer data to identify root causes impacting reporting, customer communications, servicing history and operational visibility.
• Assess MSP Online Letter Writer (OLLW) and loss mitigation correspondence processes, including third‑party solutions, to identify opportunities to reduce errors and manual intervention.
• Review workflow automation and operational processes to determine whether issues result from system configuration, data conversion, testing, process design or MSP functionality.
• Develop practical remediation recommendations to improve data integrity, workflow efficiency, automation and servicing operations.
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment.

Qualifications

• Minimum of 5 years of experience in mortgage servicing operations and/or mortgage servicing technology, with hands‑on experience managing, configuring and working within ICE Mortgage Technology's Mortgage Servicing Platform (MSP), formerly Black Knight MSP.
• Experience with MSP data conversion, data mapping, customer history and post‑conversion remediation, including identifying and resolving data integrity and reporting issues.
• Knowledge of MSP Online Letter Writer (OLLW), loss mitigation correspondence and related servicing processes.
• Experience assessing and optimizing MSP workflows, business rules, automation and operational processes, including root‑cause analysis and corrective action.
• Experience with User Acceptance Testing (UAT), conversion validation, testing and post‑implementation remediation; strong analytical, problem‑solving and communication skills preferred.
• Minimum of a high school diploma or GED required; bachelor's degree from an accredited college or university preferred.