Business Analyst

Horizontal Talent; New Orleans (LA); Remote; USD 95,000 - 147,000; Full time

Job summary

Horizontal Talent is seeking a Business Analyst focused on mortgage servicing transformation to improve system performance, workflows, and data integrity. This remote role involves partnering on remediation across servicing operations, conversion validation, and correspondence processes.

The candidate will evaluate configurations, analyze data conversions, review correspondence workflows, perform root-cause analyses, and develop practical recommendations.

Qualifications

• 5+ years of experience in mortgage servicing operations and/or mortgage servicing technology.
• MSP experience including MSP data conversion, mapping, customer history, and post-conversion resolution.
• Experience with online letter writer tools, loss mitigation correspondence, and related servicing workflows.

Responsibilities

• Evaluate mortgage servicing platform configurations, business rules, workflows, and operations to identify improvements.
• Analyze data conversion outcomes and historical customer data to uncover issues affecting reporting and servicing history.
• Review correspondence workflows to reduce errors and manual intervention.
• Perform root-cause analysis to distinguish system setup, data conversion, testing, process design, or platform functionality issues.
• Develop practical recommendations to strengthen data quality, automation, and servicing operations.
• Support testing, UAT, conversion validation, and post-implementation remediation efforts.
• Collaborate with stakeholders to document findings and communicate actionable solutions.

Skills

Mortgage servicing

MSP knowledge

Data conversion experience

UAT & remediation

Analytical skills

Communication

High school diploma

Education

High school diploma or GED

Bachelor’s degree

Tools

MSP (Mortgage Servicing Platform)

Online letter writer tools

Job description

We’re looking for a Business Analyst to support mortgage servicing transformation work focused on improving system performance, workflow efficiency, and data integrity. This remote opportunity offers the chance to partner on meaningful remediation efforts across servicing operations, conversion validation, and correspondence processes.

Responsibilities

• Evaluate mortgage servicing platform configurations, business rules, workflows, and operational processes to identify improvement opportunities.
• Analyze data conversion outcomes and historical customer data to uncover issues affecting reporting, customer communications, and servicing history.
• Review correspondence workflows, including online letter writing and loss mitigation communications, to reduce errors and manual intervention.
• Perform root-cause analysis to determine whether challenges stem from system setup, data conversion, testing, process design, or platform functionality.
• Develop practical recommendations that strengthen data quality, automation, servicing operations, and overall workflow efficiency.
• Support testing, user acceptance testing, conversion validation, and post-implementation remediation efforts.
• Collaborate with stakeholders to document findings and communicate clear, actionable solutions.

Skills

• 5+ years of experience in mortgage servicing operations and/or mortgage servicing technology.
• Hands‑on experience with ICE Mortgage Technology’s Mortgage Servicing Platform (MSP), formerly Black Knight MSP.
• Experience with MSP data conversion, mapping, customer history, and post‑conversion issue resolution.
• Working knowledge of online letter writer tools, loss mitigation correspondence, and related servicing workflows.
• Strong analytical skills with the ability to identify root causes and recommend corrective actions.
• Experience with UAT, conversion validation, and remediation after implementation.
• Clear communication skills and a collaborative, solutions‑oriented mindset.
• High school diploma or GED required.

Preferred Skills

• Bachelor’s degree from an accredited college or university.
• Background in optimizing business processes and automation within mortgage servicing environments.
• Experience partnering across technical and operational teams to improve service delivery.
• Ability to organize findings and present recommendations in a clear, practical way.

Horizontal is committed to creating an inclusive, respectful workplace where diverse perspectives are valued and equity is supported. We welcome candidates of all backgrounds and experiences to contribute to a culture rooted in collaboration, integrity, and belonging.

The pay range for this role is $69 - $107 per hour based on qualifications and experience.