Remote Mortgage Underwriting Supervisor - Lead Team

JPMorgan Chase; Kingman (AZ); Remote; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase is seeking a Home Lending Underwriting Supervisor – Assumptions to lead a high‑performing team of mortgage underwriters responsible for evaluating Capacity, Capital, Character, Collateral, and Condition. You will drive productivity, quality, and regulatory compliance while serving as a liaison to senior management and ensuring timely loan processing in a remote work environment.

The role emphasizes strong leadership, accountability for audit responses, and collaboration with Risk,

Responsibilities

• Lead, coach, and develop a team of Mortgage Underwriters to achieve individual and team performance goals and conduct regular one-on-one meetings, performance reviews, and provide ongoing feedback and coaching as well as monitor individual and team productivity metrics, quality scores, and customer satisfaction ratings
• Identify performance gaps and implement corrective action plans when necessary
• Foster a collaborative team environment that promotes professional growth and knowledge sharing
• Oversee daily inventory distribution and prioritization to ensure timely loan processing
• Monitor aging reports and implement strategies to reduce cycle times and meet service level agreements
• Review and approve underwriting decisions that exceed team member authority levels and conduct quality reviews of completed loan files to ensure adherence to investor guidelines and company policies along with monitoring quality metrics and implement improvement plans to address deficiencies
• Lead responses to internal and external audit findings related to underwriting decisions and coordinate with Risk Management, Compliance, and Quality Assurance teams on audit-related matters
• Develop and implement corrective action plans to address audit findings and ensure timely completion of audit responses and follow-up requirements
• Participate in management meetings and provide operational insights and recommendations and collaborate with senior leadership on strategic planning and goal setting
• Contribute to process improvement initiatives and policy development
• Support training and onboarding of new team members

Job description

JPMorgan Chase is seeking a Home Lending Underwriting Supervisor – Assumptions to lead a high‑performing team of mortgage underwriters responsible for evaluating Capacity, Capital, Character, Collateral, and Condition. You will drive productivity, quality, and regulatory compliance while serving as a liaison to senior management and ensuring timely loan processing in a remote work environment.

The role emphasizes strong leadership, accountability for audit responses, and collaboration with Risk,